Global Overwatch & Rescue Plan
We are your out for any global rescue
Critical Event Management
The Global Overwatch & Rescue Plan by FocusPoint International, Inc. is a search and rescue service where both satellite and cellular device holders are provided with 24/7 SOS alert monitoring by FocusPoint’s Crisis Response Center, access to on-demand assistance and no-cost evacuations should they experience a medical or security mishap while on the move.
Disrupt the Norm with a game-changing emergency global rescue service that includes on-demand advice, GPS monitoring, and SAR escalation.
Disrupt the Norm with a game-changing emergency global rescue service that includes on-demand advice, GPS monitoring, and SAR escalation.
FocusPoint International Client Excellence
40
years of experience
220+
countries and territories served
200
critical care flight nurses
300
air ambulances
600
locations supported
2,400
on-call medical providers
40,000
medical practitioners in network
13M+
lives protected daily
SOS Success Story
Situation
- The Crisis Response Center received an SOS from a 27-year-old woman in the mountain near Snowmass Lake, CO. She had fallen 400 ft down a scree- and snow-covered slope suffering a head and leg fracture.
Response
- The Operations team contacted the Pitkin County emergency dispatch who notified Mountain Rescue Aspen. Search and rescue were sent out on foot and by CareFlight helicopter to Maroon Bells-Snowmass Wilderness area where they found her and the bystanders.
Conclusion
- Within 4 hours she was airlifted to Aspen Valley Hospital and received treatment for non-life-threatening injuries to her right leg and head. She was discharged from the hospital the next day.
SOS Success Story
Situation
- The Crisis Response Center received an SOS from a device.
- After attempting to reach the client with no success they spoke with the emergency contact who stated that her husband and 3 others were on a vessel in the Gulf of Mexico. She was concerned and unable to establish contact with anyone onboard.
Response
- The team quickly took down all information on the individual, the vessel and using the coordinates they were able to relay this to the Coast Guard.
- The Coast Guard quickly dispatched teams and called back with an update.
Conclusion
- The vessel, and all people onboard were safely back on shore.
- They had initiated the SOS during the impending storm and escalating weather conditions.
SOS Success Story
Situation
- The Crisis Response Center received an SOS alert near Tom Price in Western Australia.
- They were unable to contact the client or their emergency contacts.
- A message was received stating a 20 year old male was injured with a dislocated shoulder and was stuck in a gorge.
Response
- The Operations team provided all details including a live tracking link to the Joint Rescue Coordination Center Australia.
- It was then actioned by the West Australia Police Department to respond and aid as their resources were closest.
Conclusion
- It was later reported that the group and injured party were transported to the nearest hospital for treatment.
SOS Success Story
Situation
- The Crisis Response Center received a Satellite call from a device user in distress located on a back road of Route-Du-Nord north of Chibougamau, Quebec, Canada.
- The caller explained their vehicle had gone off the road and was stuck in a ditch.
Response
- Operations team escalated the case and relayed the information to the Sûreté du Québec.
- They were provided with the most recent geocoordinates and contact information of the client.
- Officers were dispatched to the scene.
Conclusion
- They were found and no injuries were reported.
SOS Success Story
Situation
- Crisis Response Center received a satellite call stating a 65-year-old male had fallen down a staircase and had suffered head trauma.
- Simultaneously another member obtained exact geographical coordinates from the Network Operations Center.
- Coordinates placed them near Yeoman Park, CO.
Response
- Operation team assessed the situation remotely and instructed them to keep pressure on the wound and keep him upright.
- The team relayed the information to the Eagle Police Department and merged the call with the client who gave them more details.
- Eagle Police Department simultaneously dispatched units to the scene.
Conclusion
- Emergency services reached them within two hours at the remote location.
- They transported the patient to the Valley View Hospital to receive treatment for the injury.
SOS Success Story
Situation
- The Crisis Response Center received an SOS from a device located in Upstate New York.
- Unable to reach the client, communication was made with the emergency contact. They were informed there were 2 adults and 4 children on a hike missing.
Response
- The Operations team escalated the case to Conewango Swamp Wildlife Management who contacted counselors from the camp.
- All known information as well as a live tracking link was given.
- Rangers were dispatched to the geocoordinates.
Conclusion
- The group was found 2 hours later
- Rangers reported no injuries and were escorted out of the woods to the camp.
- Crisis Response Center were informed to stand down and thanked for their assistance.
SOS Success Story
Situation
- The Crisis Response Center received an SOS from a device located on the Silver Dollar Lake trail in Dillion, CO.
- The client indicated a woman had fallen and fractured her ankle and was going into shock.
Response
- Through SMS the team member gave advice on how to stabilize the patient until rescue crews arrived.
- The Operations team contacted the Clear Creek Sheriffs Office in Colorado and provided them the details and a live tracking link.
- Units were rapidly dispatched to the scene.
Conclusion
- The CRC was informed a few hours later that the patient was rescued and transported to a medical facility.
SOS Success Story
Situation
- The Crisis Response Center received an SOS from a device located in the Alps of Italy.
- They were unable to contact the client, however, spoke to the emergency contact who stated her daughter had gone for a hike and become lost and pinned down in a bad storm.
Response
- The Operations team contacted local mountain search and rescue and provided them with the information and a live tracking link.
Conclusion
- An hour later the Crisis Response Center was informed by dispatch both girls had been located and rescued without any issues and brought to a safe location.
SOS Success Story
Situation
- The Crisis Response Center received an SOS alert from a device located in west of the Wunaamin Conservation Park in Western Australia.
- Operations team contacted the client and was informed the motor home was on fire and requested immediate assistance.
Response
- Information was then delegated to the Joint Rescue Coordination Center in Australia to aid.
- They coordinated with the authorities at the Halls Creek Fire department.
Conclusion
- Operation center contacted the Center Australia later for updates and case was considered resolved
- Everyone was safely evacuated without injuries.
SOS Success Story
Situation
- The Crisis Response Center received an SOS pinging from New South Wales, Australia.
Response
- The device user could not get contacted for details of the emergency.
- Operations team escalated the case to the Joint Rescue Coordination Center and sent the live tracking link.
- A rescue helicopter was dispatched to the geo-coordinates but was unable to land.
- Ground rescue teams were sent at first light.
Conclusion
- Search and rescue found the couple and took them to Sydney hospital for hypothermia.
SOS Success Story
Situation
- The CRC received an SOS from a user device located in the forest of Osasco, Brazil.
- The client was reached via cell phone and said he’d been in a car accident and now stuck in a tree 20 meters up from the ground with a broken arm.
Response
- We informed his contacts as he requested and coordinated rescue with the local fire brigade.
- They successfully rescued the client and treated him for his injury.
Conclusion
- The client called letting us know how thankful he was for our rapid response and for getting him out of the tree safely.
SOS Success Story
Situation
- The Crisis Response Center received a call from a satellite phone reporting a plane crash near Snake River Canyon, Oregon.
- The caller stated he witnessed a plane crash on a remote airstrip.
Response
- The Operations team gave the client’s coordinates and contact information to Seattle search and rescue who relayed it to the Air Force search and rescue.
Conclusion
- Later the Air Force updated the Crisis Response Center indicating all parties were evacuated by helicopter with no major injuries.
SOS Success Story
Situation
- Crisis Response Center received an SOS alert from a device in Ontario, Canada.
- The party was stranded after a tornado passed their location while riding their ATVs.
Response
- Operations team coordinated with Smith Falls Communications Center, (Public Safety Answering Point) to send a team to conduct a search and rescue to the location.
- The device user reported a total of five people in their group. The Public Safety Answering Point coordinated with the road clearing department to respond to the site.
Conclusion
- 24 hours later, the client advised the Crisis Response Center that they had been rescued and safe at home.
SOS Success Story
Situation
- The Crisis Response Center received an SOS from a device user who was lost and trapped on a mountain side in the rainforest of Brazil.
- He indicated the terrain was too steep and it had begun to rain heavily.
Response
- The Operations team informed local authorities and fire rescue.
- Giving his position they guided authorities to his location and coordinated the rescue.
Conclusion
- Within a short while the device user was evacuated and brought back to safety.
- He later contacted the Crisis Response Center to thank the team for the help.
SOS Success Story
Situation
- The Crisis Response Center received an SOS alert from a device in Wyoming, USA.
- They communicated with the device holder via SMS, who requested assistance while stranded.
Response
- OSS coordinated with the Park County Sheriff’s office, dispatching a helicopter to the last known location.
- The affected party was trekking when heavy rains passed, flooding the area, and making it difficult for them to get out.
Conclusion
- The mission was in a flooded area but was ultimately successful.
- The search and rescue team guided the party out to safety.
Benefits
- 24/7 Assistance Hotline
- Crisis Consultation (phone advice)
- Emergency Message Transmission
- Legal Referrals
- Lost Document Advice & Assistance, during a period of travel
- Lost Baggage Assistance, during a period of travel
- Access to Interpreters, during a period of travel
- Health, Safety, and Security Related Travel Alerts, during a period of travel
- Violent Crime
- Political Threats (extended to include civil threats caused by riots, strikes and civil commotion)
- Terrorism
- Kidnap for Ransom
- Blackmail or Extortion
- Wrongful Detention
- Hi-Jacking
- Disappearance of Persons
- Natural Disasters
- Pandemic Threat
- Medical and Dental Referrals
- Advance of Emergency Medical Expenses
- Medical Monitoring
- Translation Services
- Coordination/Assistance with Medical Payments
- Advance of Payment of Expenses pertaining to Emergency Transportation Services
- Search & Rescue
- Emergency Relocation
- Medically Necessary Repatriation (nearest appropriate hospital)
- Repatriation of Mortal Remains
- Visit of a Family Member or Friend
- Return of Dependent Children
- Transport Escort
- COVID-19 Illness Medically Necessary Repatriation, during a period of foreign travel
- COVID-19 Government Mandated Quarantine, during a period of foreign travel
Overwatch & Rescue: Partnership Opportunities
Overwatch & Rescue search and rescue (SAR) benefits integrate directly into existing devices for real-time S.O.S. services. Contact us directly to learn more about Overwatch & Rescue partnership opportunities.
Contact Us
Overwatch & Rescue search and rescue (SAR) benefits integrate directly into existing devices for real-time S.O.S. services. Contact us directly to learn more about Overwatch & Rescue partnership opportunities.
Contact Us
