Our Team
Our People - Your Peace of Mind™
A Critical Event Management Company
Global Management Team
Peter Martin – Executive Chairman
As the Executive Chairman of FocusPoint, Peter Martin leads a dynamic firm recognized as the Global Leader in the Critical Event Management industry.
With a career spanning 30 years, Peter’s journey has encompassed roles as an operator, company executive, business owner, and investor, reflecting a deep understanding and hands-on experience in this critical sector. This unique perspective has led Peter to be a frequent speaker at major conferences and a valued contributor to the global news media.
In addition to his professional achievements, Peter has served as an adjunct professor at a top Canadian College’s Advanced Security Management & Law Program, imparting knowledge and training to the next generation of security professionals.
Peter is also an active member of the business and security communities, serving on the board of the Young Presidents Organization (YPO) Ft Lauderdale and retains membership in the Overseas Security Advisory Council (OSAC), where he continues to contribute to the development and implementation of best practices in the protection of people and assets globally.
As the Executive Chairman of FocusPoint, Peter Martin leads a dynamic firm recognized as the Global Leader in the Critical Event Management industry.
With a career spanning 30 years, Peter’s journey has encompassed roles as an operator, company executive, business owner, and investor, reflecting a deep understanding and hands-on experience in this critical sector. This unique perspective has led Peter to be a frequent speaker at major conferences and a valued contributor to the global news media.
In addition to his professional achievements, Peter has served as an adjunct professor at a top Canadian College’s Advanced Security Management & Law Program, imparting knowledge and training to the next generation of security professionals.
Peter is also an active member of the business and security communities, serving on the board of the Young Presidents Organization (YPO) Ft Lauderdale and retains membership in the Overseas Security Advisory Council (OSAC), where he continues to contribute to the development and implementation of best practices in the protection of people and assets globally.
Greg Pearson – Chief Executive Officer
Greg Pearson is the Founder and CEO of FocusPoint International, a global leader in security and risk management solutions. With over 30 years of experience, Greg is a recognized authority in crisis management, risk mitigation, and business leadership, having successfully guided diverse teams operating across 120+ countries. His expertise spans both the public and private sectors, including time as a non-commissioned officer in the U.S. Army as a member of the special operations community, a law enforcement officer for the State of California, and an executive known for driving growth through strategic mergers, acquisitions, and organic expansion. A dynamic leader with a passion for scaling businesses and driving market disruption, Greg is the visionary behind FocusPoint’s flagship products, CAP Tripside Assistance (CAP) and the Overwatch x Rescue (O&R) Plan. These innovative solutions provide comprehensive incident management and emergency response for mobility, travel, and emergency response, addressing critical threats such as kidnap for ransom, extortion, political instability, and travel safety.
Greg’s academic foundation in crisis management and strategic leadership was cultivated at Georgetown University’s McDonough School of Business. He is a sought-after speaker and thought leader, contributing regularly to industry discussions on topics including travel risk, crisis response, and security challenges in emerging markets. He is an active member of numerous trade organizations and is affiliated with the Overseas Security Advisory Council (OSAC). Under Greg's leadership, FocusPoint International continues to set new standards in the global risk management industry, delivering cutting-edge solutions that protect people and assets in the most challenging environments.
Greg Pearson is the Founder and CEO of FocusPoint International, a global leader in security and risk management solutions. With over 30 years of experience, Greg is a recognized authority in crisis management, risk mitigation, and business leadership, having successfully guided diverse teams operating across 120+ countries. His expertise spans both the public and private sectors, including time as a non-commissioned officer in the U.S. Army as a member of the special operations community, a law enforcement officer for the State of California, and an executive known for driving growth through strategic mergers, acquisitions, and organic expansion. A dynamic leader with a passion for scaling businesses and driving market disruption, Greg is the visionary behind FocusPoint’s flagship products, CAP Tripside Assistance (CAP) and the Overwatch x Rescue (O&R) Plan. These innovative solutions provide comprehensive incident management and emergency response for mobility, travel, and emergency response, addressing critical threats such as kidnap for ransom, extortion, political instability, and travel safety.
Greg’s academic foundation in crisis management and strategic leadership was cultivated at Georgetown University’s McDonough School of Business. He is a sought-after speaker and thought leader, contributing regularly to industry discussions on topics including travel risk, crisis response, and security challenges in emerging markets. He is an active member of numerous trade organizations and is affiliated with the Overseas Security Advisory Council (OSAC). Under Greg's leadership, FocusPoint International continues to set new standards in the global risk management industry, delivering cutting-edge solutions that protect people and assets in the most challenging environments.
James Scally – Chief Financial Officer
James Scally is the Chief Financial Officer of FocusPoint International. James brings more than 25 years of experience in accounting, financial analysis, and financial planning. In his role, he is responsible for developing and overseeing financial accounting and treasury policy, and for managing all the financial affairs of the corporation.
After obtaining his Certified Public Accountant, CPA license, Mr. Scally practiced in public accounting and internal audits prior to moving to the operational side of the business. He earned his Bachelor of Business Administration degree with a concentration in accounting from Kent State University. He also received his Executive MBA from Baldwin Wallace College, where he studied in the areas of executive management, problem-solving, effective communication, finance operations, group dynamics, team leadership, human resources management, organizational structure and behavior, and international awareness. James is a member of the American Institute of Certified Public Accountants (AICPA) and the Ohio Society of Certified Public Accountants (OSCPA).
James Scally is the Chief Financial Officer of FocusPoint International. James brings more than 25 years of experience in accounting, financial analysis, and financial planning. In his role, he is responsible for developing and overseeing financial accounting and treasury policy, and for managing all the financial affairs of the corporation.
After obtaining his Certified Public Accountant, CPA license, Mr. Scally practiced in public accounting and internal audits prior to moving to the operational side of the business. He earned his Bachelor of Business Administration degree with a concentration in accounting from Kent State University. He also received his Executive MBA from Baldwin Wallace College, where he studied in the areas of executive management, problem-solving, effective communication, finance operations, group dynamics, team leadership, human resources management, organizational structure and behavior, and international awareness. James is a member of the American Institute of Certified Public Accountants (AICPA) and the Ohio Society of Certified Public Accountants (OSCPA).
Peter Martin – Executive Chairman
As the Executive Chairman of FocusPoint, Peter Martin leads a dynamic firm recognized as the Global Leader in the Critical Event Management industry.
With a career spanning 30 years, Peter’s journey has encompassed roles as an operator, company executive, business owner, and investor, reflecting a deep understanding and hands-on experience in this critical sector. This unique perspective has led Peter to be a frequent speaker at major conferences and a valued contributor to the global news media.
In addition to his professional achievements, Peter has served as an adjunct professor at a top Canadian College’s Advanced Security Management & Law Program, imparting knowledge and training to the next generation of security professionals.
Peter is also an active member of the business and security communities, serving on the board of the Young Presidents Organization (YPO) Ft Lauderdale and retains membership in the Overseas Security Advisory Council (OSAC), where he continues to contribute to the development and implementation of best practices in the protection of people and assets globally.
As the Executive Chairman of FocusPoint, Peter Martin leads a dynamic firm recognized as the Global Leader in the Critical Event Management industry.
With a career spanning 30 years, Peter’s journey has encompassed roles as an operator, company executive, business owner, and investor, reflecting a deep understanding and hands-on experience in this critical sector. This unique perspective has led Peter to be a frequent speaker at major conferences and a valued contributor to the global news media.
In addition to his professional achievements, Peter has served as an adjunct professor at a top Canadian College’s Advanced Security Management & Law Program, imparting knowledge and training to the next generation of security professionals.
Peter is also an active member of the business and security communities, serving on the board of the Young Presidents Organization (YPO) Ft Lauderdale and retains membership in the Overseas Security Advisory Council (OSAC), where he continues to contribute to the development and implementation of best practices in the protection of people and assets globally.
Greg Pearson – Chief Executive Officer
Greg Pearson is the Founder and CEO of FocusPoint International, a global leader in security and risk management solutions. With over 30 years of experience, Greg is a recognized authority in crisis management, risk mitigation, and business leadership, having successfully guided diverse teams operating across 120+ countries. His expertise spans both the public and private sectors, including time as a non-commissioned officer in the U.S. Army as a member of the special operations community, a law enforcement officer for the State of California, and an executive known for driving growth through strategic mergers, acquisitions, and organic expansion. A dynamic leader with a passion for scaling businesses and driving market disruption, Greg is the visionary behind FocusPoint’s flagship products, CAP Tripside Assistance (CAP) and the Overwatch x Rescue (O&R) Plan. These innovative solutions provide comprehensive incident management and emergency response for mobility, travel, and emergency response, addressing critical threats such as kidnap for ransom, extortion, political instability, and travel safety.
Greg’s academic foundation in crisis management and strategic leadership was cultivated at Georgetown University’s McDonough School of Business. He is a sought-after speaker and thought leader, contributing regularly to industry discussions on topics including travel risk, crisis response, and security challenges in emerging markets. He is an active member of numerous trade organizations and is affiliated with the Overseas Security Advisory Council (OSAC). Under Greg's leadership, FocusPoint International continues to set new standards in the global risk management industry, delivering cutting-edge solutions that protect people and assets in the most challenging environments.
Greg Pearson is the Founder and CEO of FocusPoint International, a global leader in security and risk management solutions. With over 30 years of experience, Greg is a recognized authority in crisis management, risk mitigation, and business leadership, having successfully guided diverse teams operating across 120+ countries. His expertise spans both the public and private sectors, including time as a non-commissioned officer in the U.S. Army as a member of the special operations community, a law enforcement officer for the State of California, and an executive known for driving growth through strategic mergers, acquisitions, and organic expansion. A dynamic leader with a passion for scaling businesses and driving market disruption, Greg is the visionary behind FocusPoint’s flagship products, CAP Tripside Assistance (CAP) and the Overwatch x Rescue (O&R) Plan. These innovative solutions provide comprehensive incident management and emergency response for mobility, travel, and emergency response, addressing critical threats such as kidnap for ransom, extortion, political instability, and travel safety.
Greg’s academic foundation in crisis management and strategic leadership was cultivated at Georgetown University’s McDonough School of Business. He is a sought-after speaker and thought leader, contributing regularly to industry discussions on topics including travel risk, crisis response, and security challenges in emerging markets. He is an active member of numerous trade organizations and is affiliated with the Overseas Security Advisory Council (OSAC). Under Greg's leadership, FocusPoint International continues to set new standards in the global risk management industry, delivering cutting-edge solutions that protect people and assets in the most challenging environments.
James Scally – Chief Financial Officer
James Scally is the Chief Financial Officer of FocusPoint International. James brings more than 25 years of experience in accounting, financial analysis, and financial planning. In his role, he is responsible for developing and overseeing financial accounting and treasury policy, and for managing all the financial affairs of the corporation.
After obtaining his Certified Public Accountant, CPA license, Mr. Scally practiced in public accounting and internal audits prior to moving to the operational side of the business. He earned his Bachelor of Business Administration degree with a concentration in accounting from Kent State University. He also received his Executive MBA from Baldwin Wallace College, where he studied in the areas of executive management, problem-solving, effective communication, finance operations, group dynamics, team leadership, human resources management, organizational structure and behavior, and international awareness. James is a member of the American Institute of Certified Public Accountants (AICPA) and the Ohio Society of Certified Public Accountants (OSCPA).
James Scally is the Chief Financial Officer of FocusPoint International. James brings more than 25 years of experience in accounting, financial analysis, and financial planning. In his role, he is responsible for developing and overseeing financial accounting and treasury policy, and for managing all the financial affairs of the corporation.
After obtaining his Certified Public Accountant, CPA license, Mr. Scally practiced in public accounting and internal audits prior to moving to the operational side of the business. He earned his Bachelor of Business Administration degree with a concentration in accounting from Kent State University. He also received his Executive MBA from Baldwin Wallace College, where he studied in the areas of executive management, problem-solving, effective communication, finance operations, group dynamics, team leadership, human resources management, organizational structure and behavior, and international awareness. James is a member of the American Institute of Certified Public Accountants (AICPA) and the Ohio Society of Certified Public Accountants (OSCPA).
Dr. Michael Odinet – Chief Medical Officer
Dr.Michael Odinet is the Chief Medical Officer for FocusPoint International. Dr. Odinet was born and raised in Arabi La. He attended Louisiana State University where he was a member of the football team and graduated with a BS in Microbiology. Dr. Odinet then attended medical school at LSUHSC in New Orleans, graduating in 2002. Michael completed four years of Emergency Medicine residency training at Charity Hospital in New Orleans, where he served as chief resident in his last year. During that time, Dr. Odinet coordinated all resident duties and schedules during hurricane Katrina and spent 6 days in the hospital caring for patients with minimal resources and no power. After the evacuation, he led efforts to perform search and rescue for trapped citizens in their homes. Coordinating with the military, he then set up mobile medical units throughout the city to care for patients 24 hours a day until rescue efforts were completed. Dr. Odinet eventually established a temporary hospital, while revisions could be made to the LSU interim hospital that is being used today.
After completion of his training, Dr. Odinet was offered a full-time academic faculty position at LSU. He accepted this while also pursuing medicine for a private practice, which brought him to Lafayette in 2006. Dr. Odinet has served on the Medical Executive Committee for the last 3 years at Our Lady of Lourdes hospital.
Dr.Michael Odinet is the Chief Medical Officer for FocusPoint International. Dr. Odinet was born and raised in Arabi La. He attended Louisiana State University where he was a member of the football team and graduated with a BS in Microbiology. Dr. Odinet then attended medical school at LSUHSC in New Orleans, graduating in 2002. Michael completed four years of Emergency Medicine residency training at Charity Hospital in New Orleans, where he served as chief resident in his last year. During that time, Dr. Odinet coordinated all resident duties and schedules during hurricane Katrina and spent 6 days in the hospital caring for patients with minimal resources and no power. After the evacuation, he led efforts to perform search and rescue for trapped citizens in their homes. Coordinating with the military, he then set up mobile medical units throughout the city to care for patients 24 hours a day until rescue efforts were completed. Dr. Odinet eventually established a temporary hospital, while revisions could be made to the LSU interim hospital that is being used today.
After completion of his training, Dr. Odinet was offered a full-time academic faculty position at LSU. He accepted this while also pursuing medicine for a private practice, which brought him to Lafayette in 2006. Dr. Odinet has served on the Medical Executive Committee for the last 3 years at Our Lady of Lourdes hospital.
Aja Martinez – Chief Product Officer
Aja Martinez brings over two decades of experience in the consumer electronics and wireless industry to her role as Chief Product Officer for FocusPoint International. Her career is marked by a passionate commitment to product innovation and strategic leadership. Aja's unique ability to blend user insights with technology and design has led to the creation of groundbreaking products and has positioned her as a visionary in the field.
Before joining us, Aja served as Chief Technical Officer at Bullitt Group Ltd, where she was the driving force behind the company's long-term technology strategy and innovation. Her tenure at Bullitt Group also saw her spearhead the product strategy, ensuring the delivery of comprehensive solutions for brand partners. Aja's leadership skills were further demonstrated in her roles as Senior Vice President of Innovation and Vice President of Product Portfolio, where she managed teams to deliver significant growth and developed a robust IP portfolio.
Aja's journey in the tech industry began at T-Mobile USA, progressing through roles that showcased her versatility and strategic thinking. Her achievements include implementing product changes that resulted in exponential sales growth and enhancing user experiences to increase Data ARPU.
Aja holds a Master's in Project Management from George Washington University School of Business, underlining her expertise in leading complex projects and her commitment to continuous learning.
At our company, Aja is poised to steer our product strategy towards new heights, leveraging her extensive experience and innovative mindset to drive sustainable growth and deliver exceptional value to our customers. Her leadership is instrumental in defining our technological direction and ensuring our products not only meet but exceed market needs.
Aja Martinez brings over two decades of experience in the consumer electronics and wireless industry to her role as Chief Product Officer for FocusPoint International. Her career is marked by a passionate commitment to product innovation and strategic leadership. Aja's unique ability to blend user insights with technology and design has led to the creation of groundbreaking products and has positioned her as a visionary in the field.
Before joining us, Aja served as Chief Technical Officer at Bullitt Group Ltd, where she was the driving force behind the company's long-term technology strategy and innovation. Her tenure at Bullitt Group also saw her spearhead the product strategy, ensuring the delivery of comprehensive solutions for brand partners. Aja's leadership skills were further demonstrated in her roles as Senior Vice President of Innovation and Vice President of Product Portfolio, where she managed teams to deliver significant growth and developed a robust IP portfolio.
Aja's journey in the tech industry began at T-Mobile USA, progressing through roles that showcased her versatility and strategic thinking. Her achievements include implementing product changes that resulted in exponential sales growth and enhancing user experiences to increase Data ARPU.
Aja holds a Master's in Project Management from George Washington University School of Business, underlining her expertise in leading complex projects and her commitment to continuous learning.
At our company, Aja is poised to steer our product strategy towards new heights, leveraging her extensive experience and innovative mindset to drive sustainable growth and deliver exceptional value to our customers. Her leadership is instrumental in defining our technological direction and ensuring our products not only meet but exceed market needs.
Edward Zukowski – Vice President of Human Resources
Mr. Ed Zukowski is the Vice President of Human Resources for FocusPoint International. Ed brings over 25 years of human resources, training, and employee development experience to his role at FocusPoint. Prior to joining the FocusPoint International team, Ed held the top HR role for a Cleveland based corporation for over six years with earlier career roles in operations, training, and management. Core competencies include experience in conflict resolution, employee counseling, workplace safety, accident investigation and documentation, benefits administration, government compliance, corporate-level recruiting, policy and procedure creation & adherence, culture, and employee engagement.
Mr. Zukowski is a member of The Society for Human Resources Management (SHRM) and served for three consecutive years on the business advisory committee for United Cerebral Palsy of Greater Cleveland. He holds a Bachelor of Science degree in business management with a human resources option from Penn State University and completed management continuing education classes at Cornell University.
Mr. Ed Zukowski is the Vice President of Human Resources for FocusPoint International. Ed brings over 25 years of human resources, training, and employee development experience to his role at FocusPoint. Prior to joining the FocusPoint International team, Ed held the top HR role for a Cleveland based corporation for over six years with earlier career roles in operations, training, and management. Core competencies include experience in conflict resolution, employee counseling, workplace safety, accident investigation and documentation, benefits administration, government compliance, corporate-level recruiting, policy and procedure creation & adherence, culture, and employee engagement.
Mr. Zukowski is a member of The Society for Human Resources Management (SHRM) and served for three consecutive years on the business advisory committee for United Cerebral Palsy of Greater Cleveland. He holds a Bachelor of Science degree in business management with a human resources option from Penn State University and completed management continuing education classes at Cornell University.
Dr. Michael Odinet – Chief Medical Officer
Dr.Michael Odinet is the Chief Medical Officer for FocusPoint International. Dr. Odinet was born and raised in Arabi La. He attended Louisiana State University where he was a member of the football team and graduated with a BS in Microbiology. Dr. Odinet then attended medical school at LSUHSC in New Orleans, graduating in 2002. Michael completed four years of Emergency Medicine residency training at Charity Hospital in New Orleans, where he served as chief resident in his last year. During that time, Dr. Odinet coordinated all resident duties and schedules during hurricane Katrina and spent 6 days in the hospital caring for patients with minimal resources and no power. After the evacuation, he led efforts to perform search and rescue for trapped citizens in their homes. Coordinating with the military, he then set up mobile medical units throughout the city to care for patients 24 hours a day until rescue efforts were completed. Dr. Odinet eventually established a temporary hospital, while revisions could be made to the LSU interim hospital that is being used today.
After completion of his training, Dr. Odinet was offered a full-time academic faculty position at LSU. He accepted this while also pursuing medicine for a private practice, which brought him to Lafayette in 2006. Dr. Odinet has served on the Medical Executive Committee for the last 3 years at Our Lady of Lourdes hospital.
Dr.Michael Odinet is the Chief Medical Officer for FocusPoint International. Dr. Odinet was born and raised in Arabi La. He attended Louisiana State University where he was a member of the football team and graduated with a BS in Microbiology. Dr. Odinet then attended medical school at LSUHSC in New Orleans, graduating in 2002. Michael completed four years of Emergency Medicine residency training at Charity Hospital in New Orleans, where he served as chief resident in his last year. During that time, Dr. Odinet coordinated all resident duties and schedules during hurricane Katrina and spent 6 days in the hospital caring for patients with minimal resources and no power. After the evacuation, he led efforts to perform search and rescue for trapped citizens in their homes. Coordinating with the military, he then set up mobile medical units throughout the city to care for patients 24 hours a day until rescue efforts were completed. Dr. Odinet eventually established a temporary hospital, while revisions could be made to the LSU interim hospital that is being used today.
After completion of his training, Dr. Odinet was offered a full-time academic faculty position at LSU. He accepted this while also pursuing medicine for a private practice, which brought him to Lafayette in 2006. Dr. Odinet has served on the Medical Executive Committee for the last 3 years at Our Lady of Lourdes hospital.
Aja Martinez – Chief Product Officer
Aja Martinez brings over two decades of experience in the consumer electronics and wireless industry to her role as Chief Product Officer for FocusPoint International. Her career is marked by a passionate commitment to product innovation and strategic leadership. Aja's unique ability to blend user insights with technology and design has led to the creation of groundbreaking products and has positioned her as a visionary in the field.
Before joining us, Aja served as Chief Technical Officer at Bullitt Group Ltd, where she was the driving force behind the company's long-term technology strategy and innovation. Her tenure at Bullitt Group also saw her spearhead the product strategy, ensuring the delivery of comprehensive solutions for brand partners. Aja's leadership skills were further demonstrated in her roles as Senior Vice President of Innovation and Vice President of Product Portfolio, where she managed teams to deliver significant growth and developed a robust IP portfolio.
Aja's journey in the tech industry began at T-Mobile USA, progressing through roles that showcased her versatility and strategic thinking. Her achievements include implementing product changes that resulted in exponential sales growth and enhancing user experiences to increase Data ARPU.
Aja holds a Master's in Project Management from George Washington University School of Business, underlining her expertise in leading complex projects and her commitment to continuous learning.
At our company, Aja is poised to steer our product strategy towards new heights, leveraging her extensive experience and innovative mindset to drive sustainable growth and deliver exceptional value to our customers. Her leadership is instrumental in defining our technological direction and ensuring our products not only meet but exceed market needs.
Aja Martinez brings over two decades of experience in the consumer electronics and wireless industry to her role as Chief Product Officer for FocusPoint International. Her career is marked by a passionate commitment to product innovation and strategic leadership. Aja's unique ability to blend user insights with technology and design has led to the creation of groundbreaking products and has positioned her as a visionary in the field.
Before joining us, Aja served as Chief Technical Officer at Bullitt Group Ltd, where she was the driving force behind the company's long-term technology strategy and innovation. Her tenure at Bullitt Group also saw her spearhead the product strategy, ensuring the delivery of comprehensive solutions for brand partners. Aja's leadership skills were further demonstrated in her roles as Senior Vice President of Innovation and Vice President of Product Portfolio, where she managed teams to deliver significant growth and developed a robust IP portfolio.
Aja's journey in the tech industry began at T-Mobile USA, progressing through roles that showcased her versatility and strategic thinking. Her achievements include implementing product changes that resulted in exponential sales growth and enhancing user experiences to increase Data ARPU.
Aja holds a Master's in Project Management from George Washington University School of Business, underlining her expertise in leading complex projects and her commitment to continuous learning.
At our company, Aja is poised to steer our product strategy towards new heights, leveraging her extensive experience and innovative mindset to drive sustainable growth and deliver exceptional value to our customers. Her leadership is instrumental in defining our technological direction and ensuring our products not only meet but exceed market needs.
Edward Zukowski – Vice President of Human Resources
Mr. Ed Zukowski is the Vice President of Human Resources for FocusPoint International. Ed brings over 25 years of human resources, training, and employee development experience to his role at FocusPoint. Prior to joining the FocusPoint International team, Ed held the top HR role for a Cleveland based corporation for over six years with earlier career roles in operations, training, and management. Core competencies include experience in conflict resolution, employee counseling, workplace safety, accident investigation and documentation, benefits administration, government compliance, corporate-level recruiting, policy and procedure creation & adherence, culture, and employee engagement.
Mr. Zukowski is a member of The Society for Human Resources Management (SHRM) and served for three consecutive years on the business advisory committee for United Cerebral Palsy of Greater Cleveland. He holds a Bachelor of Science degree in business management with a human resources option from Penn State University and completed management continuing education classes at Cornell University.
Mr. Ed Zukowski is the Vice President of Human Resources for FocusPoint International. Ed brings over 25 years of human resources, training, and employee development experience to his role at FocusPoint. Prior to joining the FocusPoint International team, Ed held the top HR role for a Cleveland based corporation for over six years with earlier career roles in operations, training, and management. Core competencies include experience in conflict resolution, employee counseling, workplace safety, accident investigation and documentation, benefits administration, government compliance, corporate-level recruiting, policy and procedure creation & adherence, culture, and employee engagement.
Mr. Zukowski is a member of The Society for Human Resources Management (SHRM) and served for three consecutive years on the business advisory committee for United Cerebral Palsy of Greater Cleveland. He holds a Bachelor of Science degree in business management with a human resources option from Penn State University and completed management continuing education classes at Cornell University.
David Mace – Senior Advisor, Indemnified Solutions
David Mace is the Senior Advisor of Indemnified Solutions for FocusPoint International and a Producer Member at Lockton Affinity. Mr. Mace works closely with the executive team at FocusPoint on product strategy and the placement of indemnity in support of the company’s risk finance strategy. David was formerly the Executive Vice President of Product at FocusPoint before accepting the position as a producer for Lockton Affinity and the Latitude Risks MGA. Prior to FocusPoint, he was a market entry consultant for a UK-based boutique specialty lines facility supported by Lloyd’s, London. Mr. Mace brings over 18 years of experience in crisis and risk management marketing services, underwriting and advisory of kidnap for ransom, international casualty, high-limit personal and occupational accident, and product contamination/recall risk exposures.
David’s career in crisis management began at AIG, where he became Zonal Assistant Vice President for the Southwest United States. David has advised multinational companies primarily in the oil and gas, food and beverage, and technology industries, large non-profit entities with diverse international projects, small businesses, and high net-worth individuals requiring risk management advice on hostile environment operations and asset protection preparedness. His work experience and geographic areas of expertise include North, Central, and South America, Europe, and North and Sub-Saharan Africa.
David received his International Politics & Economics (IPE) degree from Middlebury College in Vermont. His IPE work also involved a semester program in Comparative Politics and Middle Eastern culture studies at the Paris Institut d’Études Politiques “Sciences Po.” After working for Deloitte & Touche and the United Nations Development Program in Honduras and Central America, Mr. Mace earned his International MBA from ASU’s Thunderbird Graduate School for International Business in Arizona, where he was distinguished with Pi Sigma Alpha honors for political science studies. He holds the following insurance advisor/solicitor licenses; general lines agent, surplus lines broker, re-insurance manager, and continuing education state-approved provider. David is also trilingual, speaking Spanish, English, and French.
David Mace is the Senior Advisor of Indemnified Solutions for FocusPoint International and a Producer Member at Lockton Affinity. Mr. Mace works closely with the executive team at FocusPoint on product strategy and the placement of indemnity in support of the company’s risk finance strategy. David was formerly the Executive Vice President of Product at FocusPoint before accepting the position as a producer for Lockton Affinity and the Latitude Risks MGA. Prior to FocusPoint, he was a market entry consultant for a UK-based boutique specialty lines facility supported by Lloyd’s, London. Mr. Mace brings over 18 years of experience in crisis and risk management marketing services, underwriting and advisory of kidnap for ransom, international casualty, high-limit personal and occupational accident, and product contamination/recall risk exposures.
David’s career in crisis management began at AIG, where he became Zonal Assistant Vice President for the Southwest United States. David has advised multinational companies primarily in the oil and gas, food and beverage, and technology industries, large non-profit entities with diverse international projects, small businesses, and high net-worth individuals requiring risk management advice on hostile environment operations and asset protection preparedness. His work experience and geographic areas of expertise include North, Central, and South America, Europe, and North and Sub-Saharan Africa.
David received his International Politics & Economics (IPE) degree from Middlebury College in Vermont. His IPE work also involved a semester program in Comparative Politics and Middle Eastern culture studies at the Paris Institut d’Études Politiques “Sciences Po.” After working for Deloitte & Touche and the United Nations Development Program in Honduras and Central America, Mr. Mace earned his International MBA from ASU’s Thunderbird Graduate School for International Business in Arizona, where he was distinguished with Pi Sigma Alpha honors for political science studies. He holds the following insurance advisor/solicitor licenses; general lines agent, surplus lines broker, re-insurance manager, and continuing education state-approved provider. David is also trilingual, speaking Spanish, English, and French.
Manny Fernandez – Vice President, Global Operations
Mr. Manny Fernandez is the Vice President of Global Operations at FocusPoint International. As VP of Global Ops, Manny is responsible for the execution of medical, security, travel risk intelligence and crisis response operations. Mr. Fernandez has over 28 years of law enforcement experience, including a 21-year career as a Special Agent with the United States Secret Service (USSS). Manny is an engaging executive leader, possessing a winning blend of subject matter expertise, skill in risk mitigation strategies, and practical experience in mission-critical environments.
As part of the USSS, Manny was charged with conducting criminal investigations and protecting the nation’s leaders, their families, and visiting heads of state. Manny has a proven history of delivering results on investigations, physical security, and executive protection for subjects that have included the President of the United States. Over the course of his career in the USSS, Manny has had several assignments to include 6 years in the Dignitary and Presidential Protective Divisions, Assistant Special Agent in Charge (ASAC) with the Protective Intelligence Division and an Assistant Attaché assignment in Paris, France.
Mr. Fernandez has trained numerous domestic and foreign law enforcement agencies on investigative and protection techniques. He is an accomplished professional providing vulnerability and threat assessments for sites of all sizes in advance of the President’s visit, from small town hall venues to large capacity stadiums.
Manny is a United States Army Gulf War veteran, where he served with distinction as an Air Traffic Controller. Manny holds a bachelor’s degree in Criminal Justice from Columbia College and is fully bi-lingual in English and Spanish.
Mr. Manny Fernandez is the Vice President of Global Operations at FocusPoint International. As VP of Global Ops, Manny is responsible for the execution of medical, security, travel risk intelligence and crisis response operations. Mr. Fernandez has over 28 years of law enforcement experience, including a 21-year career as a Special Agent with the United States Secret Service (USSS). Manny is an engaging executive leader, possessing a winning blend of subject matter expertise, skill in risk mitigation strategies, and practical experience in mission-critical environments.
As part of the USSS, Manny was charged with conducting criminal investigations and protecting the nation’s leaders, their families, and visiting heads of state. Manny has a proven history of delivering results on investigations, physical security, and executive protection for subjects that have included the President of the United States. Over the course of his career in the USSS, Manny has had several assignments to include 6 years in the Dignitary and Presidential Protective Divisions, Assistant Special Agent in Charge (ASAC) with the Protective Intelligence Division and an Assistant Attaché assignment in Paris, France.
Mr. Fernandez has trained numerous domestic and foreign law enforcement agencies on investigative and protection techniques. He is an accomplished professional providing vulnerability and threat assessments for sites of all sizes in advance of the President’s visit, from small town hall venues to large capacity stadiums.
Manny is a United States Army Gulf War veteran, where he served with distinction as an Air Traffic Controller. Manny holds a bachelor’s degree in Criminal Justice from Columbia College and is fully bi-lingual in English and Spanish.
Chris Palmieri – Vice President, Strategic Development
Mr. Christopher Palmieri is a seasoned executive with over a decade of experience in the global security and crisis response industry. As Vice President of Strategic Development at FocusPoint International, he oversees enterprise and channel sales, strategic development, client implementation, and account management. His expertise lies in designing and implementing tailored travel risk and crisis management programs for corporations, educational institutions, tour operators, and channel partners.
Before transitioning into the travel risk and crisis management sector, Chris held executive management roles for more than 15 years. He served in leadership capacities ranging from Director to Chief Sales Officer at prominent organizations, including Wells Fargo, Option One (a former division of H&R Block), Monster Worldwide, Global Rescue, and AlphaGen Systems.
A lifelong New England resident, Chris grew up in Rhode Island and currently resides in Massachusetts. He graduated Summa Cum Laude from Salve Regina University with a bachelor's degree in Finance and honorably served in the United States Naval Reserves.
Mr. Christopher Palmieri is a seasoned executive with over a decade of experience in the global security and crisis response industry. As Vice President of Strategic Development at FocusPoint International, he oversees enterprise and channel sales, strategic development, client implementation, and account management. His expertise lies in designing and implementing tailored travel risk and crisis management programs for corporations, educational institutions, tour operators, and channel partners.
Before transitioning into the travel risk and crisis management sector, Chris held executive management roles for more than 15 years. He served in leadership capacities ranging from Director to Chief Sales Officer at prominent organizations, including Wells Fargo, Option One (a former division of H&R Block), Monster Worldwide, Global Rescue, and AlphaGen Systems.
A lifelong New England resident, Chris grew up in Rhode Island and currently resides in Massachusetts. He graduated Summa Cum Laude from Salve Regina University with a bachelor's degree in Finance and honorably served in the United States Naval Reserves.
David Mace – Senior Advisor, Indemnified Solutions
David Mace is the Senior Advisor of Indemnified Solutions for FocusPoint International and a Producer Member at Lockton Affinity. Mr. Mace works closely with the executive team at FocusPoint on product strategy and the placement of indemnity in support of the company’s risk finance strategy. David was formerly the Executive Vice President of Product at FocusPoint before accepting the position as a producer for Lockton Affinity and the Latitude Risks MGA. Prior to FocusPoint, he was a market entry consultant for a UK-based boutique specialty lines facility supported by Lloyd’s, London. Mr. Mace brings over 18 years of experience in crisis and risk management marketing services, underwriting and advisory of kidnap for ransom, international casualty, high-limit personal and occupational accident, and product contamination/recall risk exposures.
David’s career in crisis management began at AIG, where he became Zonal Assistant Vice President for the Southwest United States. David has advised multinational companies primarily in the oil and gas, food and beverage, and technology industries, large non-profit entities with diverse international projects, small businesses, and high net-worth individuals requiring risk management advice on hostile environment operations and asset protection preparedness. His work experience and geographic areas of expertise include North, Central, and South America, Europe, and North and Sub-Saharan Africa.
David received his International Politics & Economics (IPE) degree from Middlebury College in Vermont. His IPE work also involved a semester program in Comparative Politics and Middle Eastern culture studies at the Paris Institut d’Études Politiques “Sciences Po.” After working for Deloitte & Touche and the United Nations Development Program in Honduras and Central America, Mr. Mace earned his International MBA from ASU’s Thunderbird Graduate School for International Business in Arizona, where he was distinguished with Pi Sigma Alpha honors for political science studies. He holds the following insurance advisor/solicitor licenses; general lines agent, surplus lines broker, re-insurance manager, and continuing education state-approved provider. David is also trilingual, speaking Spanish, English, and French.
David Mace is the Senior Advisor of Indemnified Solutions for FocusPoint International and a Producer Member at Lockton Affinity. Mr. Mace works closely with the executive team at FocusPoint on product strategy and the placement of indemnity in support of the company’s risk finance strategy. David was formerly the Executive Vice President of Product at FocusPoint before accepting the position as a producer for Lockton Affinity and the Latitude Risks MGA. Prior to FocusPoint, he was a market entry consultant for a UK-based boutique specialty lines facility supported by Lloyd’s, London. Mr. Mace brings over 18 years of experience in crisis and risk management marketing services, underwriting and advisory of kidnap for ransom, international casualty, high-limit personal and occupational accident, and product contamination/recall risk exposures.
David’s career in crisis management began at AIG, where he became Zonal Assistant Vice President for the Southwest United States. David has advised multinational companies primarily in the oil and gas, food and beverage, and technology industries, large non-profit entities with diverse international projects, small businesses, and high net-worth individuals requiring risk management advice on hostile environment operations and asset protection preparedness. His work experience and geographic areas of expertise include North, Central, and South America, Europe, and North and Sub-Saharan Africa.
David received his International Politics & Economics (IPE) degree from Middlebury College in Vermont. His IPE work also involved a semester program in Comparative Politics and Middle Eastern culture studies at the Paris Institut d’Études Politiques “Sciences Po.” After working for Deloitte & Touche and the United Nations Development Program in Honduras and Central America, Mr. Mace earned his International MBA from ASU’s Thunderbird Graduate School for International Business in Arizona, where he was distinguished with Pi Sigma Alpha honors for political science studies. He holds the following insurance advisor/solicitor licenses; general lines agent, surplus lines broker, re-insurance manager, and continuing education state-approved provider. David is also trilingual, speaking Spanish, English, and French.
Manny Fernandez – Vice President, Global Operations
Mr. Manny Fernandez is the Vice President of Global Operations at FocusPoint International. As VP of Global Ops, Manny is responsible for the execution of medical, security, travel risk intelligence and crisis response operations. Mr. Fernandez has over 28 years of law enforcement experience, including a 21-year career as a Special Agent with the United States Secret Service (USSS). Manny is an engaging executive leader, possessing a winning blend of subject matter expertise, skill in risk mitigation strategies, and practical experience in mission-critical environments.
As part of the USSS, Manny was charged with conducting criminal investigations and protecting the nation’s leaders, their families, and visiting heads of state. Manny has a proven history of delivering results on investigations, physical security, and executive protection for subjects that have included the President of the United States. Over the course of his career in the USSS, Manny has had several assignments to include 6 years in the Dignitary and Presidential Protective Divisions, Assistant Special Agent in Charge (ASAC) with the Protective Intelligence Division and an Assistant Attaché assignment in Paris, France.
Mr. Fernandez has trained numerous domestic and foreign law enforcement agencies on investigative and protection techniques. He is an accomplished professional providing vulnerability and threat assessments for sites of all sizes in advance of the President’s visit, from small town hall venues to large capacity stadiums.
Manny is a United States Army Gulf War veteran, where he served with distinction as an Air Traffic Controller. Manny holds a bachelor’s degree in Criminal Justice from Columbia College and is fully bi-lingual in English and Spanish.
Mr. Manny Fernandez is the Vice President of Global Operations at FocusPoint International. As VP of Global Ops, Manny is responsible for the execution of medical, security, travel risk intelligence and crisis response operations. Mr. Fernandez has over 28 years of law enforcement experience, including a 21-year career as a Special Agent with the United States Secret Service (USSS). Manny is an engaging executive leader, possessing a winning blend of subject matter expertise, skill in risk mitigation strategies, and practical experience in mission-critical environments.
As part of the USSS, Manny was charged with conducting criminal investigations and protecting the nation’s leaders, their families, and visiting heads of state. Manny has a proven history of delivering results on investigations, physical security, and executive protection for subjects that have included the President of the United States. Over the course of his career in the USSS, Manny has had several assignments to include 6 years in the Dignitary and Presidential Protective Divisions, Assistant Special Agent in Charge (ASAC) with the Protective Intelligence Division and an Assistant Attaché assignment in Paris, France.
Mr. Fernandez has trained numerous domestic and foreign law enforcement agencies on investigative and protection techniques. He is an accomplished professional providing vulnerability and threat assessments for sites of all sizes in advance of the President’s visit, from small town hall venues to large capacity stadiums.
Manny is a United States Army Gulf War veteran, where he served with distinction as an Air Traffic Controller. Manny holds a bachelor’s degree in Criminal Justice from Columbia College and is fully bi-lingual in English and Spanish.
Chris Palmieri – Vice President, Strategic Development
Mr. Christopher Palmieri is a seasoned executive with over a decade of experience in the global security and crisis response industry. As Vice President of Strategic Development at FocusPoint International, he oversees enterprise and channel sales, strategic development, client implementation, and account management. His expertise lies in designing and implementing tailored travel risk and crisis management programs for corporations, educational institutions, tour operators, and channel partners.
Before transitioning into the travel risk and crisis management sector, Chris held executive management roles for more than 15 years. He served in leadership capacities ranging from Director to Chief Sales Officer at prominent organizations, including Wells Fargo, Option One (a former division of H&R Block), Monster Worldwide, Global Rescue, and AlphaGen Systems.
A lifelong New England resident, Chris grew up in Rhode Island and currently resides in Massachusetts. He graduated Summa Cum Laude from Salve Regina University with a bachelor's degree in Finance and honorably served in the United States Naval Reserves.
Mr. Christopher Palmieri is a seasoned executive with over a decade of experience in the global security and crisis response industry. As Vice President of Strategic Development at FocusPoint International, he oversees enterprise and channel sales, strategic development, client implementation, and account management. His expertise lies in designing and implementing tailored travel risk and crisis management programs for corporations, educational institutions, tour operators, and channel partners.
Before transitioning into the travel risk and crisis management sector, Chris held executive management roles for more than 15 years. He served in leadership capacities ranging from Director to Chief Sales Officer at prominent organizations, including Wells Fargo, Option One (a former division of H&R Block), Monster Worldwide, Global Rescue, and AlphaGen Systems.
A lifelong New England resident, Chris grew up in Rhode Island and currently resides in Massachusetts. He graduated Summa Cum Laude from Salve Regina University with a bachelor's degree in Finance and honorably served in the United States Naval Reserves.
Randy Haight – Senior Director, Crisis Response
Mr. Haight plans, directs, supervises, and executes the delivery of evacuations and personal protective operations for high profile corporate and private sector clients traveling in the United States and high-risk environments abroad. As well, he provides security and business-related consulting for corporate and private sector clients, government contractors, and non-governmental organizations (NGOs). With a significant background in Crisis Management and Crisis Response, Mr. Haight assists clients in developing crisis management and crisis response plans and training. Mr. Haight manages the Crisis Assistance Team (CAT) in support of Crisis Response to clients globally. He has participated in multiple evacuations of clients from hostile environments throughout the world. Mr. Haight has traveled to various high-risk countries in support of the US Government, its contractors, and FocusPoint International clients, including Pakistan, Afghanistan, Europe, Asia, and Latin America.
Mr. Haight has traveled extensively on every continent except Antarctica. He has over 30 years of law enforcement and security experience, having served as a Police Sergeant in a major California metropolitan police agency and as a Supervisory Special Agent with the US Departments of Treasury and Justice. Doc has extensive experience in conducting Protective Operations, having served on various Protective Details in support of the United States Secret Service and the US State Department. He has also provided security for a variety of high-profile celebrities and high-net-worth individuals in the US and abroad. Mr. Haight served as a Hospital Corpsman (medic) with the United States Navy and served as a Platoon Corpsman with both Navy and Marine Corps Units. His last assignment in the Navy was to a Naval Security Group.
He holds a bachelor’s degree in Liberal Studies from the University of the State of New York and a master’s degree in Strategic Intelligence from the American Military University. Doc is bilingual in English and Spanish. Mr. Haight is a member of a Northern California Search and Rescue Team and is a certified military freefall parachutist and combat swimmer.
Mr. Haight plans, directs, supervises, and executes the delivery of evacuations and personal protective operations for high profile corporate and private sector clients traveling in the United States and high-risk environments abroad. As well, he provides security and business-related consulting for corporate and private sector clients, government contractors, and non-governmental organizations (NGOs). With a significant background in Crisis Management and Crisis Response, Mr. Haight assists clients in developing crisis management and crisis response plans and training. Mr. Haight manages the Crisis Assistance Team (CAT) in support of Crisis Response to clients globally. He has participated in multiple evacuations of clients from hostile environments throughout the world. Mr. Haight has traveled to various high-risk countries in support of the US Government, its contractors, and FocusPoint International clients, including Pakistan, Afghanistan, Europe, Asia, and Latin America.
Mr. Haight has traveled extensively on every continent except Antarctica. He has over 30 years of law enforcement and security experience, having served as a Police Sergeant in a major California metropolitan police agency and as a Supervisory Special Agent with the US Departments of Treasury and Justice. Doc has extensive experience in conducting Protective Operations, having served on various Protective Details in support of the United States Secret Service and the US State Department. He has also provided security for a variety of high-profile celebrities and high-net-worth individuals in the US and abroad. Mr. Haight served as a Hospital Corpsman (medic) with the United States Navy and served as a Platoon Corpsman with both Navy and Marine Corps Units. His last assignment in the Navy was to a Naval Security Group.
He holds a bachelor’s degree in Liberal Studies from the University of the State of New York and a master’s degree in Strategic Intelligence from the American Military University. Doc is bilingual in English and Spanish. Mr. Haight is a member of a Northern California Search and Rescue Team and is a certified military freefall parachutist and combat swimmer.
Adam Prufer – Senior Director of Technology
Adam Prufer is a highly skilled and knowledgeable technology professional with over 17 years of experience in the duty of care industry. As the Director of Technology, Mr. Prufer has proven expertise in leading large teams of developers and architecting customized solutions for clients. Throughout Adam's career, he has been recognized for his ability to design and implement innovative technology strategies that have had a significant impact on business growth and success.
Adam has a BA from Kent State University and a JD from Cleveland-Marshall College of Law.
Adam Prufer is a highly skilled and knowledgeable technology professional with over 17 years of experience in the duty of care industry. As the Director of Technology, Mr. Prufer has proven expertise in leading large teams of developers and architecting customized solutions for clients. Throughout Adam's career, he has been recognized for his ability to design and implement innovative technology strategies that have had a significant impact on business growth and success.
Adam has a BA from Kent State University and a JD from Cleveland-Marshall College of Law.
Stephanie Kluver – Operations Director - Sunrise, FL
Stephanie Kluver is the Director of Operations in Sunrise, Florida. In close consultation with FocusPoint’s Chief Medical Officer, she is responsible for the execution of all medical intake, triage, case management, and transports globally. Stephanie is well versed in all aspects of air medical transportation, with over 25 years of combined experience in emergency medical services and fixed-wing critical care air ambulance transports.
Stephanie is a native Floridian that began her Emergency Medical Services career in 1993 as an Emergency Medical Technician (EMT) and progressed to a certified Paramedic. She served as a Field Training Officer for new EMTs and paramedics and, in 2004, was awarded Paramedic of the Year for Outstanding Service to the Community.
Ms. Kluver spent a considerable amount of time in the air ambulance sector as a Senior Flight Paramedic for a world-renowned fixed-wing company providing global critical care. In her role as a Senior Flight Paramedic, Stephanie provided education to paramedics, critical care paramedics, registered nurses, respiratory therapists, and doctors in critical care transport. Before joining the FocusPoint team, Ms. Kluver was the Transport Manager for a membership-based company that provided air ambulance evacuation, commercial medical escorts, and repatriation benefits. Stephanie received her Associate Degree in Nursing and is fully bilingual in English and Spanish.
Stephanie Kluver is the Director of Operations in Sunrise, Florida. In close consultation with FocusPoint’s Chief Medical Officer, she is responsible for the execution of all medical intake, triage, case management, and transports globally. Stephanie is well versed in all aspects of air medical transportation, with over 25 years of combined experience in emergency medical services and fixed-wing critical care air ambulance transports.
Stephanie is a native Floridian that began her Emergency Medical Services career in 1993 as an Emergency Medical Technician (EMT) and progressed to a certified Paramedic. She served as a Field Training Officer for new EMTs and paramedics and, in 2004, was awarded Paramedic of the Year for Outstanding Service to the Community.
Ms. Kluver spent a considerable amount of time in the air ambulance sector as a Senior Flight Paramedic for a world-renowned fixed-wing company providing global critical care. In her role as a Senior Flight Paramedic, Stephanie provided education to paramedics, critical care paramedics, registered nurses, respiratory therapists, and doctors in critical care transport. Before joining the FocusPoint team, Ms. Kluver was the Transport Manager for a membership-based company that provided air ambulance evacuation, commercial medical escorts, and repatriation benefits. Stephanie received her Associate Degree in Nursing and is fully bilingual in English and Spanish.
Randy Haight – Senior Director, Crisis Response
Mr. Haight plans, directs, supervises, and executes the delivery of evacuations and personal protective operations for high profile corporate and private sector clients traveling in the United States and high-risk environments abroad. As well, he provides security and business-related consulting for corporate and private sector clients, government contractors, and non-governmental organizations (NGOs). With a significant background in Crisis Management and Crisis Response, Mr. Haight assists clients in developing crisis management and crisis response plans and training. Mr. Haight manages the Crisis Assistance Team (CAT) in support of Crisis Response to clients globally. He has participated in multiple evacuations of clients from hostile environments throughout the world. Mr. Haight has traveled to various high-risk countries in support of the US Government, its contractors, and FocusPoint International clients, including Pakistan, Afghanistan, Europe, Asia, and Latin America.
Mr. Haight has traveled extensively on every continent except Antarctica. He has over 30 years of law enforcement and security experience, having served as a Police Sergeant in a major California metropolitan police agency and as a Supervisory Special Agent with the US Departments of Treasury and Justice. Doc has extensive experience in conducting Protective Operations, having served on various Protective Details in support of the United States Secret Service and the US State Department. He has also provided security for a variety of high-profile celebrities and high-net-worth individuals in the US and abroad. Mr. Haight served as a Hospital Corpsman (medic) with the United States Navy and served as a Platoon Corpsman with both Navy and Marine Corps Units. His last assignment in the Navy was to a Naval Security Group.
He holds a bachelor’s degree in Liberal Studies from the University of the State of New York and a master’s degree in Strategic Intelligence from the American Military University. Doc is bilingual in English and Spanish. Mr. Haight is a member of a Northern California Search and Rescue Team and is a certified military freefall parachutist and combat swimmer.
Mr. Haight plans, directs, supervises, and executes the delivery of evacuations and personal protective operations for high profile corporate and private sector clients traveling in the United States and high-risk environments abroad. As well, he provides security and business-related consulting for corporate and private sector clients, government contractors, and non-governmental organizations (NGOs). With a significant background in Crisis Management and Crisis Response, Mr. Haight assists clients in developing crisis management and crisis response plans and training. Mr. Haight manages the Crisis Assistance Team (CAT) in support of Crisis Response to clients globally. He has participated in multiple evacuations of clients from hostile environments throughout the world. Mr. Haight has traveled to various high-risk countries in support of the US Government, its contractors, and FocusPoint International clients, including Pakistan, Afghanistan, Europe, Asia, and Latin America.
Mr. Haight has traveled extensively on every continent except Antarctica. He has over 30 years of law enforcement and security experience, having served as a Police Sergeant in a major California metropolitan police agency and as a Supervisory Special Agent with the US Departments of Treasury and Justice. Doc has extensive experience in conducting Protective Operations, having served on various Protective Details in support of the United States Secret Service and the US State Department. He has also provided security for a variety of high-profile celebrities and high-net-worth individuals in the US and abroad. Mr. Haight served as a Hospital Corpsman (medic) with the United States Navy and served as a Platoon Corpsman with both Navy and Marine Corps Units. His last assignment in the Navy was to a Naval Security Group.
He holds a bachelor’s degree in Liberal Studies from the University of the State of New York and a master’s degree in Strategic Intelligence from the American Military University. Doc is bilingual in English and Spanish. Mr. Haight is a member of a Northern California Search and Rescue Team and is a certified military freefall parachutist and combat swimmer.
Adam Prufer – Senior Director of Technology
Adam Prufer is a highly skilled and knowledgeable technology professional with over 17 years of experience in the duty of care industry. As the Director of Technology, Mr. Prufer has proven expertise in leading large teams of developers and architecting customized solutions for clients. Throughout Adam's career, he has been recognized for his ability to design and implement innovative technology strategies that have had a significant impact on business growth and success.
Adam has a BA from Kent State University and a JD from Cleveland-Marshall College of Law.
Adam Prufer is a highly skilled and knowledgeable technology professional with over 17 years of experience in the duty of care industry. As the Director of Technology, Mr. Prufer has proven expertise in leading large teams of developers and architecting customized solutions for clients. Throughout Adam's career, he has been recognized for his ability to design and implement innovative technology strategies that have had a significant impact on business growth and success.
Adam has a BA from Kent State University and a JD from Cleveland-Marshall College of Law.
Stephanie Kluver – Operations Director - Sunrise, FL
Stephanie Kluver is the Director of Operations in Sunrise, Florida. In close consultation with FocusPoint’s Chief Medical Officer, she is responsible for the execution of all medical intake, triage, case management, and transports globally. Stephanie is well versed in all aspects of air medical transportation, with over 25 years of combined experience in emergency medical services and fixed-wing critical care air ambulance transports.
Stephanie is a native Floridian that began her Emergency Medical Services career in 1993 as an Emergency Medical Technician (EMT) and progressed to a certified Paramedic. She served as a Field Training Officer for new EMTs and paramedics and, in 2004, was awarded Paramedic of the Year for Outstanding Service to the Community.
Ms. Kluver spent a considerable amount of time in the air ambulance sector as a Senior Flight Paramedic for a world-renowned fixed-wing company providing global critical care. In her role as a Senior Flight Paramedic, Stephanie provided education to paramedics, critical care paramedics, registered nurses, respiratory therapists, and doctors in critical care transport. Before joining the FocusPoint team, Ms. Kluver was the Transport Manager for a membership-based company that provided air ambulance evacuation, commercial medical escorts, and repatriation benefits. Stephanie received her Associate Degree in Nursing and is fully bilingual in English and Spanish.
Stephanie Kluver is the Director of Operations in Sunrise, Florida. In close consultation with FocusPoint’s Chief Medical Officer, she is responsible for the execution of all medical intake, triage, case management, and transports globally. Stephanie is well versed in all aspects of air medical transportation, with over 25 years of combined experience in emergency medical services and fixed-wing critical care air ambulance transports.
Stephanie is a native Floridian that began her Emergency Medical Services career in 1993 as an Emergency Medical Technician (EMT) and progressed to a certified Paramedic. She served as a Field Training Officer for new EMTs and paramedics and, in 2004, was awarded Paramedic of the Year for Outstanding Service to the Community.
Ms. Kluver spent a considerable amount of time in the air ambulance sector as a Senior Flight Paramedic for a world-renowned fixed-wing company providing global critical care. In her role as a Senior Flight Paramedic, Stephanie provided education to paramedics, critical care paramedics, registered nurses, respiratory therapists, and doctors in critical care transport. Before joining the FocusPoint team, Ms. Kluver was the Transport Manager for a membership-based company that provided air ambulance evacuation, commercial medical escorts, and repatriation benefits. Stephanie received her Associate Degree in Nursing and is fully bilingual in English and Spanish.
Anavel Mercedes – Director of Product Administration
Anavel Mercedes is the Director of Product Administration for FocusPoint International, based out of the company’s operational headquarters in Sunrise, FL. Ms. Mercedes manages a team of product support specialists responsible for addressing inbound product-related questions, product demonstrations of the company’s flagship mobile assistance app, CAP Advantage, and onboarding new customers and channel distribution partners. Anavel works closely with FocusPoint’s insurance relationships for risk finance purposes and the proper placement of indemnity to support CAP Tripside Assistance and Overwatch & Rescue plans.
Ms. Mercedes joined the company as a product support specialist in 2020 and quickly demonstrated her ability to take on additional responsibilities and managerial tasks. Anavel recently completed the Management Essentials program at Harvard University’s School of Business to round out her previous management experience in administration. Her exposure and experience in the medical and insurance industries, combined with the skills acquired as a product support specialist and education, have contributed to her success as the Director of Product Administration at FocusPoint International.
Anavel Mercedes is the Director of Product Administration for FocusPoint International, based out of the company’s operational headquarters in Sunrise, FL. Ms. Mercedes manages a team of product support specialists responsible for addressing inbound product-related questions, product demonstrations of the company’s flagship mobile assistance app, CAP Advantage, and onboarding new customers and channel distribution partners. Anavel works closely with FocusPoint’s insurance relationships for risk finance purposes and the proper placement of indemnity to support CAP Tripside Assistance and Overwatch & Rescue plans.
Ms. Mercedes joined the company as a product support specialist in 2020 and quickly demonstrated her ability to take on additional responsibilities and managerial tasks. Anavel recently completed the Management Essentials program at Harvard University’s School of Business to round out her previous management experience in administration. Her exposure and experience in the medical and insurance industries, combined with the skills acquired as a product support specialist and education, have contributed to her success as the Director of Product Administration at FocusPoint International.
Sarah Spolander – Operations Director - Cape Town, SA
Sarah Spolander is the Director of Operations in Cape Town, South Africa. She has 18 years of proven experience in the crisis management and assistance industry with a 13-year focus on building an operations center and leading multidisciplinary teams, including intelligence analysts, security, customer services, and IT.
Ms. Spolander’s core competencies include building highly motivated and resilient teams to service clients requiring intelligence, crisis management, travel management, and security assistance. She successfully implemented the Information Security and Quality Management Systems, ISO 27001 and 9001 qualifications, ensuring continuous improvement in process and service delivery and a commitment to information security. For a year, Sarah lived abroad and was involved in supporting the sales team on the implementation front, gaining valuable knowledge and understanding of the banking and insurance markets.
Sarah completed her Bachelor of Social Science in Political Science from the University of Cape Town, which got her into the industry as a political risk analyst. She subsequently enrolled in the Accelerated Directorship Programme (ADP) and joined the Institute of Directors (IoD).
Sarah Spolander is the Director of Operations in Cape Town, South Africa. She has 18 years of proven experience in the crisis management and assistance industry with a 13-year focus on building an operations center and leading multidisciplinary teams, including intelligence analysts, security, customer services, and IT.
Ms. Spolander’s core competencies include building highly motivated and resilient teams to service clients requiring intelligence, crisis management, travel management, and security assistance. She successfully implemented the Information Security and Quality Management Systems, ISO 27001 and 9001 qualifications, ensuring continuous improvement in process and service delivery and a commitment to information security. For a year, Sarah lived abroad and was involved in supporting the sales team on the implementation front, gaining valuable knowledge and understanding of the banking and insurance markets.
Sarah completed her Bachelor of Social Science in Political Science from the University of Cape Town, which got her into the industry as a political risk analyst. She subsequently enrolled in the Accelerated Directorship Programme (ADP) and joined the Institute of Directors (IoD).
Matthew Mitchell – Senior Advisor - SAR Operations
Mr. Matthew Mitchell is the Senior Advisor of SAR Operations at FocusPoint International. As Senior Advisor, Matthew plays a crucial role in training, coaching, and leading Operations Support Specialists (OSS) personnel and supervisors as they deliver world-class emergency assistance to diverse clients across the globe. Matthew has more than 24 years of military and law enforcement experience, including a 20-year career in the U.S. Coast Guard (USCG) where he specialized in Search and Rescue (SAR) coordination.
As an officer in the USCG, Matthew was charged with managing four U.S. Rescue Coordination Centers (RCCs) and Rescue Sub-Centers (RSCs), developing national-level SAR policies and procedures, and overseeing a team of scientists and operations experts in developing the world’s premier search planning software. Matthew has traveled extensively, training dozens of partner nation’s maritime services, and has had the honor of leading teams through thousands of natural disasters, mass rescue operations, and SAR responses. His extensive career saw operations throughout the continental U.S., Alaska, and Hawaii.
Matthew is a twice published author and he led or participated in many novel initiatives to improve the global SAR system to include the study of cognitive biases on SAR decision making, the development of a national continuous improvement program, and the mitigation of psychological impacts from SAR operations on responders.
Matthew was awarded the Coast Guard’s inaugural Human Resources Management Award for Excellence for his role in the historic response to Hurricane Harvey in 2017. Among his military awards are five Meritorious Service Medals with the Operational Distinguishing Device and various other personal and unit awards. He was given the distinction of being named an Honorary Chief Petty Officer by the 13th Master Chief Petty Officer of the Coast Guard in 2021. He holds two master’s degrees in criminal justice and theology.
Mr. Matthew Mitchell is the Senior Advisor of SAR Operations at FocusPoint International. As Senior Advisor, Matthew plays a crucial role in training, coaching, and leading Operations Support Specialists (OSS) personnel and supervisors as they deliver world-class emergency assistance to diverse clients across the globe. Matthew has more than 24 years of military and law enforcement experience, including a 20-year career in the U.S. Coast Guard (USCG) where he specialized in Search and Rescue (SAR) coordination.
As an officer in the USCG, Matthew was charged with managing four U.S. Rescue Coordination Centers (RCCs) and Rescue Sub-Centers (RSCs), developing national-level SAR policies and procedures, and overseeing a team of scientists and operations experts in developing the world’s premier search planning software. Matthew has traveled extensively, training dozens of partner nation’s maritime services, and has had the honor of leading teams through thousands of natural disasters, mass rescue operations, and SAR responses. His extensive career saw operations throughout the continental U.S., Alaska, and Hawaii.
Matthew is a twice published author and he led or participated in many novel initiatives to improve the global SAR system to include the study of cognitive biases on SAR decision making, the development of a national continuous improvement program, and the mitigation of psychological impacts from SAR operations on responders.
Matthew was awarded the Coast Guard’s inaugural Human Resources Management Award for Excellence for his role in the historic response to Hurricane Harvey in 2017. Among his military awards are five Meritorious Service Medals with the Operational Distinguishing Device and various other personal and unit awards. He was given the distinction of being named an Honorary Chief Petty Officer by the 13th Master Chief Petty Officer of the Coast Guard in 2021. He holds two master’s degrees in criminal justice and theology.
Anavel Mercedes – Director of Product Administration
Anavel Mercedes is the Director of Product Administration for FocusPoint International, based out of the company’s operational headquarters in Sunrise, FL. Ms. Mercedes manages a team of product support specialists responsible for addressing inbound product-related questions, product demonstrations of the company’s flagship mobile assistance app, CAP Advantage, and onboarding new customers and channel distribution partners. Anavel works closely with FocusPoint’s insurance relationships for risk finance purposes and the proper placement of indemnity to support CAP Tripside Assistance and Overwatch & Rescue plans.
Ms. Mercedes joined the company as a product support specialist in 2020 and quickly demonstrated her ability to take on additional responsibilities and managerial tasks. Anavel recently completed the Management Essentials program at Harvard University’s School of Business to round out her previous management experience in administration. Her exposure and experience in the medical and insurance industries, combined with the skills acquired as a product support specialist and education, have contributed to her success as the Director of Product Administration at FocusPoint International.
Anavel Mercedes is the Director of Product Administration for FocusPoint International, based out of the company’s operational headquarters in Sunrise, FL. Ms. Mercedes manages a team of product support specialists responsible for addressing inbound product-related questions, product demonstrations of the company’s flagship mobile assistance app, CAP Advantage, and onboarding new customers and channel distribution partners. Anavel works closely with FocusPoint’s insurance relationships for risk finance purposes and the proper placement of indemnity to support CAP Tripside Assistance and Overwatch & Rescue plans.
Ms. Mercedes joined the company as a product support specialist in 2020 and quickly demonstrated her ability to take on additional responsibilities and managerial tasks. Anavel recently completed the Management Essentials program at Harvard University’s School of Business to round out her previous management experience in administration. Her exposure and experience in the medical and insurance industries, combined with the skills acquired as a product support specialist and education, have contributed to her success as the Director of Product Administration at FocusPoint International.
Sarah Spolander – Operations Director - Cape Town, SA
Sarah Spolander is the Director of Operations in Cape Town, South Africa. She has 18 years of proven experience in the crisis management and assistance industry with a 13-year focus on building an operations center and leading multidisciplinary teams, including intelligence analysts, security, customer services, and IT.
Ms. Spolander’s core competencies include building highly motivated and resilient teams to service clients requiring intelligence, crisis management, travel management, and security assistance. She successfully implemented the Information Security and Quality Management Systems, ISO 27001 and 9001 qualifications, ensuring continuous improvement in process and service delivery and a commitment to information security. For a year, Sarah lived abroad and was involved in supporting the sales team on the implementation front, gaining valuable knowledge and understanding of the banking and insurance markets.
Sarah completed her Bachelor of Social Science in Political Science from the University of Cape Town, which got her into the industry as a political risk analyst. She subsequently enrolled in the Accelerated Directorship Programme (ADP) and joined the Institute of Directors (IoD).
Sarah Spolander is the Director of Operations in Cape Town, South Africa. She has 18 years of proven experience in the crisis management and assistance industry with a 13-year focus on building an operations center and leading multidisciplinary teams, including intelligence analysts, security, customer services, and IT.
Ms. Spolander’s core competencies include building highly motivated and resilient teams to service clients requiring intelligence, crisis management, travel management, and security assistance. She successfully implemented the Information Security and Quality Management Systems, ISO 27001 and 9001 qualifications, ensuring continuous improvement in process and service delivery and a commitment to information security. For a year, Sarah lived abroad and was involved in supporting the sales team on the implementation front, gaining valuable knowledge and understanding of the banking and insurance markets.
Sarah completed her Bachelor of Social Science in Political Science from the University of Cape Town, which got her into the industry as a political risk analyst. She subsequently enrolled in the Accelerated Directorship Programme (ADP) and joined the Institute of Directors (IoD).
Matthew Mitchell – Senior Advisor - SAR Operations
Mr. Matthew Mitchell is the Senior Advisor of SAR Operations at FocusPoint International. As Senior Advisor, Matthew plays a crucial role in training, coaching, and leading Operations Support Specialists (OSS) personnel and supervisors as they deliver world-class emergency assistance to diverse clients across the globe. Matthew has more than 24 years of military and law enforcement experience, including a 20-year career in the U.S. Coast Guard (USCG) where he specialized in Search and Rescue (SAR) coordination.
As an officer in the USCG, Matthew was charged with managing four U.S. Rescue Coordination Centers (RCCs) and Rescue Sub-Centers (RSCs), developing national-level SAR policies and procedures, and overseeing a team of scientists and operations experts in developing the world’s premier search planning software. Matthew has traveled extensively, training dozens of partner nation’s maritime services, and has had the honor of leading teams through thousands of natural disasters, mass rescue operations, and SAR responses. His extensive career saw operations throughout the continental U.S., Alaska, and Hawaii.
Matthew is a twice published author and he led or participated in many novel initiatives to improve the global SAR system to include the study of cognitive biases on SAR decision making, the development of a national continuous improvement program, and the mitigation of psychological impacts from SAR operations on responders.
Matthew was awarded the Coast Guard’s inaugural Human Resources Management Award for Excellence for his role in the historic response to Hurricane Harvey in 2017. Among his military awards are five Meritorious Service Medals with the Operational Distinguishing Device and various other personal and unit awards. He was given the distinction of being named an Honorary Chief Petty Officer by the 13th Master Chief Petty Officer of the Coast Guard in 2021. He holds two master’s degrees in criminal justice and theology.
Mr. Matthew Mitchell is the Senior Advisor of SAR Operations at FocusPoint International. As Senior Advisor, Matthew plays a crucial role in training, coaching, and leading Operations Support Specialists (OSS) personnel and supervisors as they deliver world-class emergency assistance to diverse clients across the globe. Matthew has more than 24 years of military and law enforcement experience, including a 20-year career in the U.S. Coast Guard (USCG) where he specialized in Search and Rescue (SAR) coordination.
As an officer in the USCG, Matthew was charged with managing four U.S. Rescue Coordination Centers (RCCs) and Rescue Sub-Centers (RSCs), developing national-level SAR policies and procedures, and overseeing a team of scientists and operations experts in developing the world’s premier search planning software. Matthew has traveled extensively, training dozens of partner nation’s maritime services, and has had the honor of leading teams through thousands of natural disasters, mass rescue operations, and SAR responses. His extensive career saw operations throughout the continental U.S., Alaska, and Hawaii.
Matthew is a twice published author and he led or participated in many novel initiatives to improve the global SAR system to include the study of cognitive biases on SAR decision making, the development of a national continuous improvement program, and the mitigation of psychological impacts from SAR operations on responders.
Matthew was awarded the Coast Guard’s inaugural Human Resources Management Award for Excellence for his role in the historic response to Hurricane Harvey in 2017. Among his military awards are five Meritorious Service Medals with the Operational Distinguishing Device and various other personal and unit awards. He was given the distinction of being named an Honorary Chief Petty Officer by the 13th Master Chief Petty Officer of the Coast Guard in 2021. He holds two master’s degrees in criminal justice and theology.
Connor Martin – Director of Product
As Director of Product at FocusPoint International, Connor Martin brings a wealth of experience in driving strategic initiatives across product development and operations. With a focus on delivering innovative and customer-centric solutions, he leads the product team in ensuring that the Overwatch x Rescue Plan continues to meet the evolving needs of customers in the emergency response and rescue services sector. Mr. Martin is dedicated to optimizing the company's product offerings to ensure the highest quality of service and the best possible customer experience.
As Director of Product at FocusPoint International, Connor Martin brings a wealth of experience in driving strategic initiatives across product development and operations. With a focus on delivering innovative and customer-centric solutions, he leads the product team in ensuring that the Overwatch x Rescue Plan continues to meet the evolving needs of customers in the emergency response and rescue services sector. Mr. Martin is dedicated to optimizing the company's product offerings to ensure the highest quality of service and the best possible customer experience.
Zach Trevino – Senior Manager of Product
Zach Trevino serves as Senior Manager of Product at FocusPoint International, where he plays a pivotal role in supporting the development and execution of the Overwatch x Rescue Plan. With a strong background in product management and operations, Mr. Trevino focuses on collaborating with cross-functional teams to ensure the success and continuous improvement of the company’s emergency response services. He is committed to enhancing product performance and ensuring that all aspects of the plan align with customer expectations and operational goals.
Zach Trevino serves as Senior Manager of Product at FocusPoint International, where he plays a pivotal role in supporting the development and execution of the Overwatch x Rescue Plan. With a strong background in product management and operations, Mr. Trevino focuses on collaborating with cross-functional teams to ensure the success and continuous improvement of the company’s emergency response services. He is committed to enhancing product performance and ensuring that all aspects of the plan align with customer expectations and operational goals.
Connor Martin – Director of Product
As Director of Product at FocusPoint International, Connor Martin brings a wealth of experience in driving strategic initiatives across product development and operations. With a focus on delivering innovative and customer-centric solutions, he leads the product team in ensuring that the Overwatch x Rescue Plan continues to meet the evolving needs of customers in the emergency response and rescue services sector. Mr. Martin is dedicated to optimizing the company's product offerings to ensure the highest quality of service and the best possible customer experience.
As Director of Product at FocusPoint International, Connor Martin brings a wealth of experience in driving strategic initiatives across product development and operations. With a focus on delivering innovative and customer-centric solutions, he leads the product team in ensuring that the Overwatch x Rescue Plan continues to meet the evolving needs of customers in the emergency response and rescue services sector. Mr. Martin is dedicated to optimizing the company's product offerings to ensure the highest quality of service and the best possible customer experience.
Zach Trevino – Senior Manager of Product
Zach Trevino serves as Senior Manager of Product at FocusPoint International, where he plays a pivotal role in supporting the development and execution of the Overwatch x Rescue Plan. With a strong background in product management and operations, Mr. Trevino focuses on collaborating with cross-functional teams to ensure the success and continuous improvement of the company’s emergency response services. He is committed to enhancing product performance and ensuring that all aspects of the plan align with customer expectations and operational goals.
Zach Trevino serves as Senior Manager of Product at FocusPoint International, where he plays a pivotal role in supporting the development and execution of the Overwatch x Rescue Plan. With a strong background in product management and operations, Mr. Trevino focuses on collaborating with cross-functional teams to ensure the success and continuous improvement of the company’s emergency response services. He is committed to enhancing product performance and ensuring that all aspects of the plan align with customer expectations and operational goals.
Team at a Glance
The FocusPoint Team is comprised of industry veteran’s, highly experienced (Tier 1) special operations personnel, critical care medical professionals, academics, intelligence specialists and administrative personnel, all dedicated to and focused on the customer experience. The company’s personnel are organized into the following categories:
The FocusPoint Team is comprised of industry veteran’s, highly experienced (Tier 1) special operations personnel, critical care medical professionals, academics, intelligence specialists and administrative personnel, all dedicated to and focused on the customer experience. The company’s personnel are organized into the following categories:
Medical Assistance
Personnel
- Medical Control Physicians
- Flight Nurses
- Nurse Case Managers
- Operations Support Specialist (OSS) - Paramedics & Medivac Coordinators
Security & Crisis
Assistance Personnel
- Security Consultants
- Crisis Response Operators (CRO)
- Operations Support Specialist (OSS) – Security Assistance
- Operations Support Specialist (OSS) – Intelligence Analyst
Product
Personnel
- Strategic Development
- Digital Marketing
- Product Support Specialist (PSS) – Admin & Claims
- Product Support Specialist (PSS) – Technology & Customer Fulfillment