Our Team
Our People - Your Peace of Mind™
Travel Risk Management & Crisis Response
Senior Leadership
Darrell Parsons - Chairman
As Founder and Chairman of the Dalton Capital, Mr. Parsons firmly believes that businesses should give back to the community that supports them. As such, he keeps active in a wide variety of associations and charities and serves as a mentor to several other business professionals heading up strategic organizations. A well-recognized corporate leader, Mr. Parsons was a founding member of the Mayor's Round Table in Milton, Ontario, an organization that focuses on supporting people and businesses in the community.
As Founder and Chairman of the Dalton Capital, Mr. Parsons firmly believes that businesses should give back to the community that supports them. As such, he keeps active in a wide variety of associations and charities and serves as a mentor to several other business professionals heading up strategic organizations. A well-recognized corporate leader, Mr. Parsons was a founding member of the Mayor's Round Table in Milton, Ontario, an organization that focuses on supporting people and businesses in the community.
Peter Martin - Global CEO at Dalton Capital US
As the Global CEO of Dalton Capital US, Peter Martin has driven the strategy behind some of the world’s greatest crisis management and risk mitigation providers for over 30 years. Today, he is actively looking to acquire gold star organizations in the security, intelligence, and technology space that complement the already impressive Dalton portfolio, including FocusPoint International, ISB Global Services, and Flight Planners Travel. Peter has also successfully brokered the divestiture of brands, ASAP Secured and AFIMAC Global from within Dalton.
Peter continues to be a highly recognizable figure in the security and duty of care industry, collaborating across global markets by forging long-lasting partnerships and offering best-in-class services to Fortune 500 companies and government agencies.
Beyond his leadership skills, he maintains a strong affiliation with the Young Presidents’ Organization, is a Harvard Executive Education attendee, and is continually relied upon as a subject matter expert in use-of-force training, crisis management, risk assessment, and personal/asset protection. He also specializes in labor dispute management, crisis and natural disaster response, executive and close protection services, and cargo security.
As a highly regarded keynote speaker, Peter has lent his knowledge to endless institutions and trade shows. He focuses on the importance of highly detailed risk analyses and proactive measures to enhance safety while protecting both people and property. Mr. Martin previously held an adjunct professor status teaching Advanced Security Management & Security Law in a leading graduate studies program in Canada.
Active memberships include:
As the Global CEO of Dalton Capital US, Peter Martin has driven the strategy behind some of the world’s greatest crisis management and risk mitigation providers for over 30 years. Today, he is actively looking to acquire gold star organizations in the security, intelligence, and technology space that complement the already impressive Dalton portfolio, including FocusPoint International, ISB Global Services, and Flight Planners Travel. Peter has also successfully brokered the divestiture of brands, ASAP Secured and AFIMAC Global from within Dalton.
Peter continues to be a highly recognizable figure in the security and duty of care industry, collaborating across global markets by forging long-lasting partnerships and offering best-in-class services to Fortune 500 companies and government agencies.
Beyond his leadership skills, he maintains a strong affiliation with the Young Presidents’ Organization, is a Harvard Executive Education attendee, and is continually relied upon as a subject matter expert in use-of-force training, crisis management, risk assessment, and personal/asset protection. He also specializes in labor dispute management, crisis and natural disaster response, executive and close protection services, and cargo security.
As a highly regarded keynote speaker, Peter has lent his knowledge to endless institutions and trade shows. He focuses on the importance of highly detailed risk analyses and proactive measures to enhance safety while protecting both people and property. Mr. Martin previously held an adjunct professor status teaching Advanced Security Management & Security Law in a leading graduate studies program in Canada.
Active memberships include:
- Association of Threat Assessment Professionals (ATAP)
- Overseas Security Advisory Council (OSAC)
- American Society for Industrial Security (ASIS)
- International Association of Counter-Terrorism & Security Professionals (IACSP)
- International Security Management Association (ISMA)
- Young Presidents Organization (YPO)
Greg Pearson - Chief Executive Officer
Mr. Greg Pearson is the Founder, President, and CEO of FocusPoint International. Greg is an industry veteran with over 30 years of proven experience in the security and risk management space. Greg has successfully led diverse teams engaged in executing critical missions for both public and private organizations, operating globally in well over 120 countries. Greg’s experience and exposure include living and working overseas while serving in rapid deployment units as a non-commissioned officer in the US Army; as a law enforcement officer with the State of California; and as an executive engaged in scaling businesses through strategic mergers, acquisitions, and organic growth.
Greg has a passion for scaling growth-oriented businesses, product innovation, and market disruption. Core competencies and areas of focus center on crisis management, with an emphasis on advising and responding to matters related to kidnap for ransom, extortion, political risks, and travel risk management. Greg is the chief architect of the company’s highly successful “Care and Assistance Plus” (CAP) and “Global Overwatch & Rescue” (O&R) products. These disruptive products were created to address mobility risks, with CAP focused on travel risks and O&R focused on incident management and emergency response.
Greg earned his education in crisis management and strategic leadership from Georgetown University’s McDonough School of Business. He is a frequent speaker and has written and contributed to articles on travel risk management, security implications in emerging markets, kidnap for ransom, and crisis management. He is a member of several industry-specific trade organizations and a constituent of the Overseas Security Advisory Council (OSAC).
Mr. Greg Pearson is the Founder, President, and CEO of FocusPoint International. Greg is an industry veteran with over 30 years of proven experience in the security and risk management space. Greg has successfully led diverse teams engaged in executing critical missions for both public and private organizations, operating globally in well over 120 countries. Greg’s experience and exposure include living and working overseas while serving in rapid deployment units as a non-commissioned officer in the US Army; as a law enforcement officer with the State of California; and as an executive engaged in scaling businesses through strategic mergers, acquisitions, and organic growth.
Greg has a passion for scaling growth-oriented businesses, product innovation, and market disruption. Core competencies and areas of focus center on crisis management, with an emphasis on advising and responding to matters related to kidnap for ransom, extortion, political risks, and travel risk management. Greg is the chief architect of the company’s highly successful “Care and Assistance Plus” (CAP) and “Global Overwatch & Rescue” (O&R) products. These disruptive products were created to address mobility risks, with CAP focused on travel risks and O&R focused on incident management and emergency response.
Greg earned his education in crisis management and strategic leadership from Georgetown University’s McDonough School of Business. He is a frequent speaker and has written and contributed to articles on travel risk management, security implications in emerging markets, kidnap for ransom, and crisis management. He is a member of several industry-specific trade organizations and a constituent of the Overseas Security Advisory Council (OSAC).
Darrell Parsons - Chairman
As Founder and Chairman of the Dalton Capital, Mr. Parsons firmly believes that businesses should give back to the community that supports them. As such, he keeps active in a wide variety of associations and charities and serves as a mentor to several other business professionals heading up strategic organizations. A well-recognized corporate leader, Mr. Parsons was a founding member of the Mayor's Round Table in Milton, Ontario, an organization that focuses on supporting people and businesses in the community.
As Founder and Chairman of the Dalton Capital, Mr. Parsons firmly believes that businesses should give back to the community that supports them. As such, he keeps active in a wide variety of associations and charities and serves as a mentor to several other business professionals heading up strategic organizations. A well-recognized corporate leader, Mr. Parsons was a founding member of the Mayor's Round Table in Milton, Ontario, an organization that focuses on supporting people and businesses in the community.
Peter Martin - Global CEO at Dalton Capital US
As the Global CEO of Dalton Capital US, Peter Martin has driven the strategy behind some of the world’s greatest crisis management and risk mitigation providers for over 30 years. Today, he is actively looking to acquire gold star organizations in the security, intelligence, and technology space that complement the already impressive Dalton portfolio, including FocusPoint International, ISB Global Services, and Flight Planners Travel. Peter has also successfully brokered the divestiture of brands, ASAP Secured and AFIMAC Global from within Dalton.
Peter continues to be a highly recognizable figure in the security and duty of care industry, collaborating across global markets by forging long-lasting partnerships and offering best-in-class services to Fortune 500 companies and government agencies.
Beyond his leadership skills, he maintains a strong affiliation with the Young Presidents’ Organization, is a Harvard Executive Education attendee, and is continually relied upon as a subject matter expert in use-of-force training, crisis management, risk assessment, and personal/asset protection. He also specializes in labor dispute management, crisis and natural disaster response, executive and close protection services, and cargo security.
As a highly regarded keynote speaker, Peter has lent his knowledge to endless institutions and trade shows. He focuses on the importance of highly detailed risk analyses and proactive measures to enhance safety while protecting both people and property. Mr. Martin previously held an adjunct professor status teaching Advanced Security Management & Security Law in a leading graduate studies program in Canada.
Active memberships include:
As the Global CEO of Dalton Capital US, Peter Martin has driven the strategy behind some of the world’s greatest crisis management and risk mitigation providers for over 30 years. Today, he is actively looking to acquire gold star organizations in the security, intelligence, and technology space that complement the already impressive Dalton portfolio, including FocusPoint International, ISB Global Services, and Flight Planners Travel. Peter has also successfully brokered the divestiture of brands, ASAP Secured and AFIMAC Global from within Dalton.
Peter continues to be a highly recognizable figure in the security and duty of care industry, collaborating across global markets by forging long-lasting partnerships and offering best-in-class services to Fortune 500 companies and government agencies.
Beyond his leadership skills, he maintains a strong affiliation with the Young Presidents’ Organization, is a Harvard Executive Education attendee, and is continually relied upon as a subject matter expert in use-of-force training, crisis management, risk assessment, and personal/asset protection. He also specializes in labor dispute management, crisis and natural disaster response, executive and close protection services, and cargo security.
As a highly regarded keynote speaker, Peter has lent his knowledge to endless institutions and trade shows. He focuses on the importance of highly detailed risk analyses and proactive measures to enhance safety while protecting both people and property. Mr. Martin previously held an adjunct professor status teaching Advanced Security Management & Security Law in a leading graduate studies program in Canada.
Active memberships include:
- Association of Threat Assessment Professionals (ATAP)
- Overseas Security Advisory Council (OSAC)
- American Society for Industrial Security (ASIS)
- International Association of Counter-Terrorism & Security Professionals (IACSP)
- International Security Management Association (ISMA)
- Young Presidents Organization (YPO)
Greg Pearson - Chief Executive Officer
Mr. Greg Pearson is the Founder, President, and CEO of FocusPoint International. Greg is an industry veteran with over 30 years of proven experience in the security and risk management space. Greg has successfully led diverse teams engaged in executing critical missions for both public and private organizations, operating globally in well over 120 countries. Greg’s experience and exposure include living and working overseas while serving in rapid deployment units as a non-commissioned officer in the US Army; as a law enforcement officer with the State of California; and as an executive engaged in scaling businesses through strategic mergers, acquisitions, and organic growth.
Greg has a passion for scaling growth-oriented businesses, product innovation, and market disruption. Core competencies and areas of focus center on crisis management, with an emphasis on advising and responding to matters related to kidnap for ransom, extortion, political risks, and travel risk management. Greg is the chief architect of the company’s highly successful “Care and Assistance Plus” (CAP) and “Global Overwatch & Rescue” (O&R) products. These disruptive products were created to address mobility risks, with CAP focused on travel risks and O&R focused on incident management and emergency response.
Greg earned his education in crisis management and strategic leadership from Georgetown University’s McDonough School of Business. He is a frequent speaker and has written and contributed to articles on travel risk management, security implications in emerging markets, kidnap for ransom, and crisis management. He is a member of several industry-specific trade organizations and a constituent of the Overseas Security Advisory Council (OSAC).
Mr. Greg Pearson is the Founder, President, and CEO of FocusPoint International. Greg is an industry veteran with over 30 years of proven experience in the security and risk management space. Greg has successfully led diverse teams engaged in executing critical missions for both public and private organizations, operating globally in well over 120 countries. Greg’s experience and exposure include living and working overseas while serving in rapid deployment units as a non-commissioned officer in the US Army; as a law enforcement officer with the State of California; and as an executive engaged in scaling businesses through strategic mergers, acquisitions, and organic growth.
Greg has a passion for scaling growth-oriented businesses, product innovation, and market disruption. Core competencies and areas of focus center on crisis management, with an emphasis on advising and responding to matters related to kidnap for ransom, extortion, political risks, and travel risk management. Greg is the chief architect of the company’s highly successful “Care and Assistance Plus” (CAP) and “Global Overwatch & Rescue” (O&R) products. These disruptive products were created to address mobility risks, with CAP focused on travel risks and O&R focused on incident management and emergency response.
Greg earned his education in crisis management and strategic leadership from Georgetown University’s McDonough School of Business. He is a frequent speaker and has written and contributed to articles on travel risk management, security implications in emerging markets, kidnap for ransom, and crisis management. He is a member of several industry-specific trade organizations and a constituent of the Overseas Security Advisory Council (OSAC).
James Scally - Chief Financial Officer
James Scally is the Chief Financial Officer of FocusPoint International. James brings more than 25 years of experience in accounting, financial analysis, and financial planning. In his role, he is responsible for developing and overseeing financial accounting and treasury policy, and for managing all the financial affairs of the corporation.
After obtaining his Certified Public Accountant, CPA license, Mr. Scally practiced in public accounting and internal audits prior to moving to the operational side of the business. He earned his Bachelor of Business Administration degree with a concentration in accounting from Kent State University. He also received his Executive MBA from Baldwin Wallace College, where he studied in the areas of executive management, problem-solving, effective communication, finance operations, group dynamics, team leadership, human resources management, organizational structure and behavior, and international awareness. James is a member of the American Institute of Certified Public Accountants (AICPA) and the Ohio Society of Certified Public Accountants (OSCPA).
James Scally is the Chief Financial Officer of FocusPoint International. James brings more than 25 years of experience in accounting, financial analysis, and financial planning. In his role, he is responsible for developing and overseeing financial accounting and treasury policy, and for managing all the financial affairs of the corporation.
After obtaining his Certified Public Accountant, CPA license, Mr. Scally practiced in public accounting and internal audits prior to moving to the operational side of the business. He earned his Bachelor of Business Administration degree with a concentration in accounting from Kent State University. He also received his Executive MBA from Baldwin Wallace College, where he studied in the areas of executive management, problem-solving, effective communication, finance operations, group dynamics, team leadership, human resources management, organizational structure and behavior, and international awareness. James is a member of the American Institute of Certified Public Accountants (AICPA) and the Ohio Society of Certified Public Accountants (OSCPA).
Dr. Michael Odinet - Chief Medical Officer
Dr.Michael Odinet is the Chief Medical Officer for FocusPoint International. Dr. Odinet was born and raised in Arabi La. He attended Louisiana State University where he was a member of the football team and graduated with a BS in Microbiology. Dr. Odinet then attended medical school at LSUHSC in New Orleans, graduating in 2002. Michael completed four years of Emergency Medicine residency training at Charity Hospital in New Orleans, where he served as chief resident in his last year. During that time, Dr. Odinet coordinated all resident duties and schedules during hurricane Katrina and spent 6 days in the hospital caring for patients with minimal resources and no power. After the evacuation, he led efforts to perform search and rescue for trapped citizens in their homes. Coordinating with the military, he then set up mobile medical units throughout the city to care for patients 24 hours a day until rescue efforts were completed. Dr. Odinet eventually established a temporary hospital, while revisions could be made to the LSU interim hospital that is being used today.
After completion of his training, Dr. Odinet was offered a full-time academic faculty position at LSU. He accepted this while also pursuing medicine for a private practice, which brought him to Lafayette in 2006. Dr. Odinet has served on the Medical Executive Committee for the last 3 years at Our Lady of Lourdes hospital.
Dr.Michael Odinet is the Chief Medical Officer for FocusPoint International. Dr. Odinet was born and raised in Arabi La. He attended Louisiana State University where he was a member of the football team and graduated with a BS in Microbiology. Dr. Odinet then attended medical school at LSUHSC in New Orleans, graduating in 2002. Michael completed four years of Emergency Medicine residency training at Charity Hospital in New Orleans, where he served as chief resident in his last year. During that time, Dr. Odinet coordinated all resident duties and schedules during hurricane Katrina and spent 6 days in the hospital caring for patients with minimal resources and no power. After the evacuation, he led efforts to perform search and rescue for trapped citizens in their homes. Coordinating with the military, he then set up mobile medical units throughout the city to care for patients 24 hours a day until rescue efforts were completed. Dr. Odinet eventually established a temporary hospital, while revisions could be made to the LSU interim hospital that is being used today.
After completion of his training, Dr. Odinet was offered a full-time academic faculty position at LSU. He accepted this while also pursuing medicine for a private practice, which brought him to Lafayette in 2006. Dr. Odinet has served on the Medical Executive Committee for the last 3 years at Our Lady of Lourdes hospital.
Michael Thompson - Chief Commercial Officer
Michael Thompson is a visionary and performance-focused leader with 25-plus years of experience building profitable businesses. With an exceptional track record in the Canadian technology and corporate marketplace, he is well known for his customer-centric approach, team building talent and ability to create a deep network of senior C-level relationships. Prior to joining FocusPoint, Mr. Thompson was at the helm of major Canadian companies specializing in screening technology, supply chain management and innovative 1:1 marketing technology solutions. Before that, he had been vice president of a top-tier travel and leisure company, where he drove record growth and created the largest wholly owned consumer travel business in North America with $1B of network sales. In addition to his leadership role with FocusPoint, Mr. Thompson participates on several boards and committees, including the CEO Forum.
Michael Thompson is a visionary and performance-focused leader with 25-plus years of experience building profitable businesses. With an exceptional track record in the Canadian technology and corporate marketplace, he is well known for his customer-centric approach, team building talent and ability to create a deep network of senior C-level relationships. Prior to joining FocusPoint, Mr. Thompson was at the helm of major Canadian companies specializing in screening technology, supply chain management and innovative 1:1 marketing technology solutions. Before that, he had been vice president of a top-tier travel and leisure company, where he drove record growth and created the largest wholly owned consumer travel business in North America with $1B of network sales. In addition to his leadership role with FocusPoint, Mr. Thompson participates on several boards and committees, including the CEO Forum.
James Scally - Chief Financial Officer
James Scally is the Chief Financial Officer of FocusPoint International. James brings more than 25 years of experience in accounting, financial analysis, and financial planning. In his role, he is responsible for developing and overseeing financial accounting and treasury policy, and for managing all the financial affairs of the corporation.
After obtaining his Certified Public Accountant, CPA license, Mr. Scally practiced in public accounting and internal audits prior to moving to the operational side of the business. He earned his Bachelor of Business Administration degree with a concentration in accounting from Kent State University. He also received his Executive MBA from Baldwin Wallace College, where he studied in the areas of executive management, problem-solving, effective communication, finance operations, group dynamics, team leadership, human resources management, organizational structure and behavior, and international awareness. James is a member of the American Institute of Certified Public Accountants (AICPA) and the Ohio Society of Certified Public Accountants (OSCPA).
James Scally is the Chief Financial Officer of FocusPoint International. James brings more than 25 years of experience in accounting, financial analysis, and financial planning. In his role, he is responsible for developing and overseeing financial accounting and treasury policy, and for managing all the financial affairs of the corporation.
After obtaining his Certified Public Accountant, CPA license, Mr. Scally practiced in public accounting and internal audits prior to moving to the operational side of the business. He earned his Bachelor of Business Administration degree with a concentration in accounting from Kent State University. He also received his Executive MBA from Baldwin Wallace College, where he studied in the areas of executive management, problem-solving, effective communication, finance operations, group dynamics, team leadership, human resources management, organizational structure and behavior, and international awareness. James is a member of the American Institute of Certified Public Accountants (AICPA) and the Ohio Society of Certified Public Accountants (OSCPA).
Dr. Michael Odinet - Chief Medical Officer
Dr.Michael Odinet is the Chief Medical Officer for FocusPoint International. Dr. Odinet was born and raised in Arabi La. He attended Louisiana State University where he was a member of the football team and graduated with a BS in Microbiology. Dr. Odinet then attended medical school at LSUHSC in New Orleans, graduating in 2002. Michael completed four years of Emergency Medicine residency training at Charity Hospital in New Orleans, where he served as chief resident in his last year. During that time, Dr. Odinet coordinated all resident duties and schedules during hurricane Katrina and spent 6 days in the hospital caring for patients with minimal resources and no power. After the evacuation, he led efforts to perform search and rescue for trapped citizens in their homes. Coordinating with the military, he then set up mobile medical units throughout the city to care for patients 24 hours a day until rescue efforts were completed. Dr. Odinet eventually established a temporary hospital, while revisions could be made to the LSU interim hospital that is being used today.
After completion of his training, Dr. Odinet was offered a full-time academic faculty position at LSU. He accepted this while also pursuing medicine for a private practice, which brought him to Lafayette in 2006. Dr. Odinet has served on the Medical Executive Committee for the last 3 years at Our Lady of Lourdes hospital.
Dr.Michael Odinet is the Chief Medical Officer for FocusPoint International. Dr. Odinet was born and raised in Arabi La. He attended Louisiana State University where he was a member of the football team and graduated with a BS in Microbiology. Dr. Odinet then attended medical school at LSUHSC in New Orleans, graduating in 2002. Michael completed four years of Emergency Medicine residency training at Charity Hospital in New Orleans, where he served as chief resident in his last year. During that time, Dr. Odinet coordinated all resident duties and schedules during hurricane Katrina and spent 6 days in the hospital caring for patients with minimal resources and no power. After the evacuation, he led efforts to perform search and rescue for trapped citizens in their homes. Coordinating with the military, he then set up mobile medical units throughout the city to care for patients 24 hours a day until rescue efforts were completed. Dr. Odinet eventually established a temporary hospital, while revisions could be made to the LSU interim hospital that is being used today.
After completion of his training, Dr. Odinet was offered a full-time academic faculty position at LSU. He accepted this while also pursuing medicine for a private practice, which brought him to Lafayette in 2006. Dr. Odinet has served on the Medical Executive Committee for the last 3 years at Our Lady of Lourdes hospital.
Michael Thompson - Chief Commercial Officer
Michael Thompson is a visionary and performance-focused leader with 25-plus years of experience building profitable businesses. With an exceptional track record in the Canadian technology and corporate marketplace, he is well known for his customer-centric approach, team building talent and ability to create a deep network of senior C-level relationships. Prior to joining FocusPoint, Mr. Thompson was at the helm of major Canadian companies specializing in screening technology, supply chain management and innovative 1:1 marketing technology solutions. Before that, he had been vice president of a top-tier travel and leisure company, where he drove record growth and created the largest wholly owned consumer travel business in North America with $1B of network sales. In addition to his leadership role with FocusPoint, Mr. Thompson participates on several boards and committees, including the CEO Forum.
Michael Thompson is a visionary and performance-focused leader with 25-plus years of experience building profitable businesses. With an exceptional track record in the Canadian technology and corporate marketplace, he is well known for his customer-centric approach, team building talent and ability to create a deep network of senior C-level relationships. Prior to joining FocusPoint, Mr. Thompson was at the helm of major Canadian companies specializing in screening technology, supply chain management and innovative 1:1 marketing technology solutions. Before that, he had been vice president of a top-tier travel and leisure company, where he drove record growth and created the largest wholly owned consumer travel business in North America with $1B of network sales. In addition to his leadership role with FocusPoint, Mr. Thompson participates on several boards and committees, including the CEO Forum.
Global Management Team
Stephen Anderson - Chief Marketing Officer
Mr. Stephen Anderson has developed a unique knowledge base in the area of security, travel-related marketing, and management. He started off managing an airport hotel staff of 30, where he liaised with federal authorities on many travel security-related investigations and was given full airport security clearance with the RCMP. He later worked for a major hotel building developer where he managed the sales and marketing team, coordinated security and public access plans for the new development in Toronto, Canada.
Since joining FocusPoint, Stephen directs and administers an internal marketing and client excellence team, coordinates all initiatives in relation to marketing, advertising, communications, trade shows, and events for FocusPoint and each of its sister companies globally.
Stephen is also trained in Personal Security Awareness, Self-Applied Protective Measures, and Travel Security for Overseas Business Travelers. He was the project manager for the construction and design of the Canadian headquarters in Milton, Ontario, which is equipped with state-of-the-art security. He is an Advisory Board member of GBTA (Global Business Travel Association), a member of ASIS (the American Society of Industrial Security, IAAI (the International Association of Arson Investigators), HRPAO (the Human Resource Professionals Association of Ontario), and its Manitoba counterpart HRMAM.
Mr. Stephen Anderson has developed a unique knowledge base in the area of security, travel-related marketing, and management. He started off managing an airport hotel staff of 30, where he liaised with federal authorities on many travel security-related investigations and was given full airport security clearance with the RCMP. He later worked for a major hotel building developer where he managed the sales and marketing team, coordinated security and public access plans for the new development in Toronto, Canada.
Since joining FocusPoint, Stephen directs and administers an internal marketing and client excellence team, coordinates all initiatives in relation to marketing, advertising, communications, trade shows, and events for FocusPoint and each of its sister companies globally.
Stephen is also trained in Personal Security Awareness, Self-Applied Protective Measures, and Travel Security for Overseas Business Travelers. He was the project manager for the construction and design of the Canadian headquarters in Milton, Ontario, which is equipped with state-of-the-art security. He is an Advisory Board member of GBTA (Global Business Travel Association), a member of ASIS (the American Society of Industrial Security, IAAI (the International Association of Arson Investigators), HRPAO (the Human Resource Professionals Association of Ontario), and its Manitoba counterpart HRMAM.
Edward Zukowski - Vice President of Human Resources
Mr. Ed Zukowski is the Vice President of Human Resources for FocusPoint International. Ed brings over 25 years of human resources, training, and employee development experience to his role at FocusPoint. Prior to joining the FocusPoint International team, Ed held the top HR role for a Cleveland based corporation for over six years with earlier career roles in operations, training, and management. Core competencies include experience in conflict resolution, employee counseling, workplace safety, accident investigation and documentation, benefits administration, government compliance, corporate-level recruiting, policy and procedure creation & adherence, culture, and employee engagement.
Mr. Zukowski is a member of The Society for Human Resources Management (SHRM) and served for three consecutive years on the business advisory committee for United Cerebral Palsy of Greater Cleveland. He holds a Bachelor of Science degree in business management with a human resources option from Penn State University and completed management continuing education classes at Cornell University.
Mr. Ed Zukowski is the Vice President of Human Resources for FocusPoint International. Ed brings over 25 years of human resources, training, and employee development experience to his role at FocusPoint. Prior to joining the FocusPoint International team, Ed held the top HR role for a Cleveland based corporation for over six years with earlier career roles in operations, training, and management. Core competencies include experience in conflict resolution, employee counseling, workplace safety, accident investigation and documentation, benefits administration, government compliance, corporate-level recruiting, policy and procedure creation & adherence, culture, and employee engagement.
Mr. Zukowski is a member of The Society for Human Resources Management (SHRM) and served for three consecutive years on the business advisory committee for United Cerebral Palsy of Greater Cleveland. He holds a Bachelor of Science degree in business management with a human resources option from Penn State University and completed management continuing education classes at Cornell University.
David Mace - Senior Advisor, Indemnified Solutions
David Mace is the Senior Advisor of Indemnified Solutions for FocusPoint International and a Producer Member at Lockton Affinity. Mr. Mace works closely with the executive team at FocusPoint on product strategy and the placement of indemnity in support of the company’s risk finance strategy. David was formerly the Executive Vice President of Product at FocusPoint before accepting the position as a producer for Lockton Affinity and the Latitude Risks MGA. Prior to FocusPoint, he was a market entry consultant for a UK-based boutique specialty lines facility supported by Lloyd’s, London. Mr. Mace brings over 18 years of experience in crisis and risk management marketing services, underwriting and advisory of kidnap for ransom, international casualty, high-limit personal and occupational accident, and product contamination/recall risk exposures.
David’s career in crisis management began at AIG, where he became Zonal Assistant Vice President for the Southwest United States. David has advised multinational companies primarily in the oil and gas, food and beverage, and technology industries, large non-profit entities with diverse international projects, small businesses, and high net-worth individuals requiring risk management advice on hostile environment operations and asset protection preparedness. His work experience and geographic areas of expertise include North, Central, and South America, Europe, and North and Sub-Saharan Africa.
David received his International Politics & Economics (IPE) degree from Middlebury College in Vermont. His IPE work also involved a semester program in Comparative Politics and Middle Eastern culture studies at the Paris Institut d’Études Politiques “Sciences Po.” After working for Deloitte & Touche and the United Nations Development Program in Honduras and Central America, Mr. Mace earned his International MBA from ASU’s Thunderbird Graduate School for International Business in Arizona, where he was distinguished with Pi Sigma Alpha honors for political science studies. He holds the following insurance advisor/solicitor licenses; general lines agent, surplus lines broker, re-insurance manager, and continuing education state-approved provider. David is also trilingual, speaking Spanish, English, and French.
David Mace is the Senior Advisor of Indemnified Solutions for FocusPoint International and a Producer Member at Lockton Affinity. Mr. Mace works closely with the executive team at FocusPoint on product strategy and the placement of indemnity in support of the company’s risk finance strategy. David was formerly the Executive Vice President of Product at FocusPoint before accepting the position as a producer for Lockton Affinity and the Latitude Risks MGA. Prior to FocusPoint, he was a market entry consultant for a UK-based boutique specialty lines facility supported by Lloyd’s, London. Mr. Mace brings over 18 years of experience in crisis and risk management marketing services, underwriting and advisory of kidnap for ransom, international casualty, high-limit personal and occupational accident, and product contamination/recall risk exposures.
David’s career in crisis management began at AIG, where he became Zonal Assistant Vice President for the Southwest United States. David has advised multinational companies primarily in the oil and gas, food and beverage, and technology industries, large non-profit entities with diverse international projects, small businesses, and high net-worth individuals requiring risk management advice on hostile environment operations and asset protection preparedness. His work experience and geographic areas of expertise include North, Central, and South America, Europe, and North and Sub-Saharan Africa.
David received his International Politics & Economics (IPE) degree from Middlebury College in Vermont. His IPE work also involved a semester program in Comparative Politics and Middle Eastern culture studies at the Paris Institut d’Études Politiques “Sciences Po.” After working for Deloitte & Touche and the United Nations Development Program in Honduras and Central America, Mr. Mace earned his International MBA from ASU’s Thunderbird Graduate School for International Business in Arizona, where he was distinguished with Pi Sigma Alpha honors for political science studies. He holds the following insurance advisor/solicitor licenses; general lines agent, surplus lines broker, re-insurance manager, and continuing education state-approved provider. David is also trilingual, speaking Spanish, English, and French.
Stephen Anderson - Chief Marketing Officer
Mr. Stephen Anderson has developed a unique knowledge base in the area of security, travel-related marketing, and management. He started off managing an airport hotel staff of 30, where he liaised with federal authorities on many travel security-related investigations and was given full airport security clearance with the RCMP. He later worked for a major hotel building developer where he managed the sales and marketing team, coordinated security and public access plans for the new development in Toronto, Canada.
Since joining FocusPoint, Stephen directs and administers an internal marketing and client excellence team, coordinates all initiatives in relation to marketing, advertising, communications, trade shows, and events for FocusPoint and each of its sister companies globally.
Stephen is also trained in Personal Security Awareness, Self-Applied Protective Measures, and Travel Security for Overseas Business Travelers. He was the project manager for the construction and design of the Canadian headquarters in Milton, Ontario, which is equipped with state-of-the-art security. He is an Advisory Board member of GBTA (Global Business Travel Association), a member of ASIS (the American Society of Industrial Security, IAAI (the International Association of Arson Investigators), HRPAO (the Human Resource Professionals Association of Ontario), and its Manitoba counterpart HRMAM.
Mr. Stephen Anderson has developed a unique knowledge base in the area of security, travel-related marketing, and management. He started off managing an airport hotel staff of 30, where he liaised with federal authorities on many travel security-related investigations and was given full airport security clearance with the RCMP. He later worked for a major hotel building developer where he managed the sales and marketing team, coordinated security and public access plans for the new development in Toronto, Canada.
Since joining FocusPoint, Stephen directs and administers an internal marketing and client excellence team, coordinates all initiatives in relation to marketing, advertising, communications, trade shows, and events for FocusPoint and each of its sister companies globally.
Stephen is also trained in Personal Security Awareness, Self-Applied Protective Measures, and Travel Security for Overseas Business Travelers. He was the project manager for the construction and design of the Canadian headquarters in Milton, Ontario, which is equipped with state-of-the-art security. He is an Advisory Board member of GBTA (Global Business Travel Association), a member of ASIS (the American Society of Industrial Security, IAAI (the International Association of Arson Investigators), HRPAO (the Human Resource Professionals Association of Ontario), and its Manitoba counterpart HRMAM.
Edward Zukowski - Vice President of Human Resources
Mr. Ed Zukowski is the Vice President of Human Resources for FocusPoint International. Ed brings over 25 years of human resources, training, and employee development experience to his role at FocusPoint. Prior to joining the FocusPoint International team, Ed held the top HR role for a Cleveland based corporation for over six years with earlier career roles in operations, training, and management. Core competencies include experience in conflict resolution, employee counseling, workplace safety, accident investigation and documentation, benefits administration, government compliance, corporate-level recruiting, policy and procedure creation & adherence, culture, and employee engagement.
Mr. Zukowski is a member of The Society for Human Resources Management (SHRM) and served for three consecutive years on the business advisory committee for United Cerebral Palsy of Greater Cleveland. He holds a Bachelor of Science degree in business management with a human resources option from Penn State University and completed management continuing education classes at Cornell University.
Mr. Ed Zukowski is the Vice President of Human Resources for FocusPoint International. Ed brings over 25 years of human resources, training, and employee development experience to his role at FocusPoint. Prior to joining the FocusPoint International team, Ed held the top HR role for a Cleveland based corporation for over six years with earlier career roles in operations, training, and management. Core competencies include experience in conflict resolution, employee counseling, workplace safety, accident investigation and documentation, benefits administration, government compliance, corporate-level recruiting, policy and procedure creation & adherence, culture, and employee engagement.
Mr. Zukowski is a member of The Society for Human Resources Management (SHRM) and served for three consecutive years on the business advisory committee for United Cerebral Palsy of Greater Cleveland. He holds a Bachelor of Science degree in business management with a human resources option from Penn State University and completed management continuing education classes at Cornell University.
David Mace - Senior Advisor, Indemnified Solutions
David Mace is the Senior Advisor of Indemnified Solutions for FocusPoint International and a Producer Member at Lockton Affinity. Mr. Mace works closely with the executive team at FocusPoint on product strategy and the placement of indemnity in support of the company’s risk finance strategy. David was formerly the Executive Vice President of Product at FocusPoint before accepting the position as a producer for Lockton Affinity and the Latitude Risks MGA. Prior to FocusPoint, he was a market entry consultant for a UK-based boutique specialty lines facility supported by Lloyd’s, London. Mr. Mace brings over 18 years of experience in crisis and risk management marketing services, underwriting and advisory of kidnap for ransom, international casualty, high-limit personal and occupational accident, and product contamination/recall risk exposures.
David’s career in crisis management began at AIG, where he became Zonal Assistant Vice President for the Southwest United States. David has advised multinational companies primarily in the oil and gas, food and beverage, and technology industries, large non-profit entities with diverse international projects, small businesses, and high net-worth individuals requiring risk management advice on hostile environment operations and asset protection preparedness. His work experience and geographic areas of expertise include North, Central, and South America, Europe, and North and Sub-Saharan Africa.
David received his International Politics & Economics (IPE) degree from Middlebury College in Vermont. His IPE work also involved a semester program in Comparative Politics and Middle Eastern culture studies at the Paris Institut d’Études Politiques “Sciences Po.” After working for Deloitte & Touche and the United Nations Development Program in Honduras and Central America, Mr. Mace earned his International MBA from ASU’s Thunderbird Graduate School for International Business in Arizona, where he was distinguished with Pi Sigma Alpha honors for political science studies. He holds the following insurance advisor/solicitor licenses; general lines agent, surplus lines broker, re-insurance manager, and continuing education state-approved provider. David is also trilingual, speaking Spanish, English, and French.
David Mace is the Senior Advisor of Indemnified Solutions for FocusPoint International and a Producer Member at Lockton Affinity. Mr. Mace works closely with the executive team at FocusPoint on product strategy and the placement of indemnity in support of the company’s risk finance strategy. David was formerly the Executive Vice President of Product at FocusPoint before accepting the position as a producer for Lockton Affinity and the Latitude Risks MGA. Prior to FocusPoint, he was a market entry consultant for a UK-based boutique specialty lines facility supported by Lloyd’s, London. Mr. Mace brings over 18 years of experience in crisis and risk management marketing services, underwriting and advisory of kidnap for ransom, international casualty, high-limit personal and occupational accident, and product contamination/recall risk exposures.
David’s career in crisis management began at AIG, where he became Zonal Assistant Vice President for the Southwest United States. David has advised multinational companies primarily in the oil and gas, food and beverage, and technology industries, large non-profit entities with diverse international projects, small businesses, and high net-worth individuals requiring risk management advice on hostile environment operations and asset protection preparedness. His work experience and geographic areas of expertise include North, Central, and South America, Europe, and North and Sub-Saharan Africa.
David received his International Politics & Economics (IPE) degree from Middlebury College in Vermont. His IPE work also involved a semester program in Comparative Politics and Middle Eastern culture studies at the Paris Institut d’Études Politiques “Sciences Po.” After working for Deloitte & Touche and the United Nations Development Program in Honduras and Central America, Mr. Mace earned his International MBA from ASU’s Thunderbird Graduate School for International Business in Arizona, where he was distinguished with Pi Sigma Alpha honors for political science studies. He holds the following insurance advisor/solicitor licenses; general lines agent, surplus lines broker, re-insurance manager, and continuing education state-approved provider. David is also trilingual, speaking Spanish, English, and French.
Manny Fernandez - Vice President, Global Operations
Mr. Manny Fernandez is the Vice President of Global Operations at FocusPoint International. As VP of Global Ops, Manny is responsible for the execution of medical, security, travel risk intelligence and crisis response operations. Mr. Fernandez has over 28 years of law enforcement experience, including a 21-year career as a Special Agent with the United States Secret Service (USSS). Manny is an engaging executive leader, possessing a winning blend of subject matter expertise, skill in risk mitigation strategies, and practical experience in mission-critical environments.
As part of the USSS, Manny was charged with conducting criminal investigations and protecting the nation’s leaders, their families, and visiting heads of state. Manny has a proven history of delivering results on investigations, physical security, and executive protection for subjects that have included the President of the United States. Over the course of his career in the USSS, Manny has had several assignments to include 6 years in the Dignitary and Presidential Protective Divisions, Assistant Special Agent in Charge (ASAC) with the Protective Intelligence Division and an Assistant Attaché assignment in Paris, France.
Mr. Fernandez has trained numerous domestic and foreign law enforcement agencies on investigative and protection techniques. He is an accomplished professional providing vulnerability and threat assessments for sites of all sizes in advance of the President’s visit, from small town hall venues to large capacity stadiums.
Manny is a United States Army Gulf War veteran, where he served with distinction as an Air Traffic Controller. Manny holds a bachelor’s degree in Criminal Justice from Columbia College and is fully bi-lingual in English and Spanish.
Mr. Manny Fernandez is the Vice President of Global Operations at FocusPoint International. As VP of Global Ops, Manny is responsible for the execution of medical, security, travel risk intelligence and crisis response operations. Mr. Fernandez has over 28 years of law enforcement experience, including a 21-year career as a Special Agent with the United States Secret Service (USSS). Manny is an engaging executive leader, possessing a winning blend of subject matter expertise, skill in risk mitigation strategies, and practical experience in mission-critical environments.
As part of the USSS, Manny was charged with conducting criminal investigations and protecting the nation’s leaders, their families, and visiting heads of state. Manny has a proven history of delivering results on investigations, physical security, and executive protection for subjects that have included the President of the United States. Over the course of his career in the USSS, Manny has had several assignments to include 6 years in the Dignitary and Presidential Protective Divisions, Assistant Special Agent in Charge (ASAC) with the Protective Intelligence Division and an Assistant Attaché assignment in Paris, France.
Mr. Fernandez has trained numerous domestic and foreign law enforcement agencies on investigative and protection techniques. He is an accomplished professional providing vulnerability and threat assessments for sites of all sizes in advance of the President’s visit, from small town hall venues to large capacity stadiums.
Manny is a United States Army Gulf War veteran, where he served with distinction as an Air Traffic Controller. Manny holds a bachelor’s degree in Criminal Justice from Columbia College and is fully bi-lingual in English and Spanish.
Todd Moore - VP of Partner Integration
Todd Moore is the Vice President of Partner Integration. Mr. Moore not only manages the SaaS exception-based monitoring and emergency escalation platform for asset protection and personal safety devices, but is also the product architect. Todd is a retired Police Detective with 31 years of policing service. He has extensive investigative experience working in the Intelligence, Organized Crime and Robbery Units. During this time, Mr. Moore coordinated several covert investigations involving confidential human sources, police agents, undercover operators, and wiretap investigations. Todd was the recipient of the Canadian Law Enforcement Bankers Award for his outstanding police performance in fighting crime against Canadian banks. He also previously held the position of Officer-in-Charge of the Public Affairs & Media Relations Unit with one of the largest municipal police services in Canada, where he was responsible for managing corporate communications involving several high-profile police investigations and sensitive internal matters.
Todd is presently a Member of the Board of Directors for the International Supply Chain Protection Organization (ISCPO) representing Canada and also a designated Certified Security Professional (C.S.P.).
Todd Moore is the Vice President of Partner Integration. Mr. Moore not only manages the SaaS exception-based monitoring and emergency escalation platform for asset protection and personal safety devices, but is also the product architect. Todd is a retired Police Detective with 31 years of policing service. He has extensive investigative experience working in the Intelligence, Organized Crime and Robbery Units. During this time, Mr. Moore coordinated several covert investigations involving confidential human sources, police agents, undercover operators, and wiretap investigations. Todd was the recipient of the Canadian Law Enforcement Bankers Award for his outstanding police performance in fighting crime against Canadian banks. He also previously held the position of Officer-in-Charge of the Public Affairs & Media Relations Unit with one of the largest municipal police services in Canada, where he was responsible for managing corporate communications involving several high-profile police investigations and sensitive internal matters.
Todd is presently a Member of the Board of Directors for the International Supply Chain Protection Organization (ISCPO) representing Canada and also a designated Certified Security Professional (C.S.P.).
Chris Palmieri - Senior Director, Strategic Development
Christopher Palmieri is the Senior Director of Strategic Development at FocusPoint International, where he is responsible for enterprise and channel sales, strategic development, client implementation, and account management. Christopher’s areas of expertise are focused and centered around customizing travel risk and crisis management response programs for corporations, educational institutions, tour operators, and channel partners, as he brings just under a decade of experience in the global security and crisis response industry.
Prior to entering the travel risk and crisis management industry, Chris spent over 15 years in executive management positions, ranging from the director to chief sales officer level, while working for such companies as Wells Fargo, Option One (a former division of H&R Block), Monster Worldwide and AlphaGen Systems.
Chris is a lifelong resident of New England, growing up in Rhode Island and currently residing in Massachusetts. He is a Summa Cum Laude graduate of Salve Regina University with a bachelor’s degree in Finance and served in the United States Naval Reserves, receiving an honorable discharge in 2003.
Christopher Palmieri is the Senior Director of Strategic Development at FocusPoint International, where he is responsible for enterprise and channel sales, strategic development, client implementation, and account management. Christopher’s areas of expertise are focused and centered around customizing travel risk and crisis management response programs for corporations, educational institutions, tour operators, and channel partners, as he brings just under a decade of experience in the global security and crisis response industry.
Prior to entering the travel risk and crisis management industry, Chris spent over 15 years in executive management positions, ranging from the director to chief sales officer level, while working for such companies as Wells Fargo, Option One (a former division of H&R Block), Monster Worldwide and AlphaGen Systems.
Chris is a lifelong resident of New England, growing up in Rhode Island and currently residing in Massachusetts. He is a Summa Cum Laude graduate of Salve Regina University with a bachelor’s degree in Finance and served in the United States Naval Reserves, receiving an honorable discharge in 2003.
Manny Fernandez - Vice President, Global Operations
Mr. Manny Fernandez is the Vice President of Global Operations at FocusPoint International. As VP of Global Ops, Manny is responsible for the execution of medical, security, travel risk intelligence and crisis response operations. Mr. Fernandez has over 28 years of law enforcement experience, including a 21-year career as a Special Agent with the United States Secret Service (USSS). Manny is an engaging executive leader, possessing a winning blend of subject matter expertise, skill in risk mitigation strategies, and practical experience in mission-critical environments.
As part of the USSS, Manny was charged with conducting criminal investigations and protecting the nation’s leaders, their families, and visiting heads of state. Manny has a proven history of delivering results on investigations, physical security, and executive protection for subjects that have included the President of the United States. Over the course of his career in the USSS, Manny has had several assignments to include 6 years in the Dignitary and Presidential Protective Divisions, Assistant Special Agent in Charge (ASAC) with the Protective Intelligence Division and an Assistant Attaché assignment in Paris, France.
Mr. Fernandez has trained numerous domestic and foreign law enforcement agencies on investigative and protection techniques. He is an accomplished professional providing vulnerability and threat assessments for sites of all sizes in advance of the President’s visit, from small town hall venues to large capacity stadiums.
Manny is a United States Army Gulf War veteran, where he served with distinction as an Air Traffic Controller. Manny holds a bachelor’s degree in Criminal Justice from Columbia College and is fully bi-lingual in English and Spanish.
Mr. Manny Fernandez is the Vice President of Global Operations at FocusPoint International. As VP of Global Ops, Manny is responsible for the execution of medical, security, travel risk intelligence and crisis response operations. Mr. Fernandez has over 28 years of law enforcement experience, including a 21-year career as a Special Agent with the United States Secret Service (USSS). Manny is an engaging executive leader, possessing a winning blend of subject matter expertise, skill in risk mitigation strategies, and practical experience in mission-critical environments.
As part of the USSS, Manny was charged with conducting criminal investigations and protecting the nation’s leaders, their families, and visiting heads of state. Manny has a proven history of delivering results on investigations, physical security, and executive protection for subjects that have included the President of the United States. Over the course of his career in the USSS, Manny has had several assignments to include 6 years in the Dignitary and Presidential Protective Divisions, Assistant Special Agent in Charge (ASAC) with the Protective Intelligence Division and an Assistant Attaché assignment in Paris, France.
Mr. Fernandez has trained numerous domestic and foreign law enforcement agencies on investigative and protection techniques. He is an accomplished professional providing vulnerability and threat assessments for sites of all sizes in advance of the President’s visit, from small town hall venues to large capacity stadiums.
Manny is a United States Army Gulf War veteran, where he served with distinction as an Air Traffic Controller. Manny holds a bachelor’s degree in Criminal Justice from Columbia College and is fully bi-lingual in English and Spanish.
Todd Moore - VP of Partner Integration
Todd Moore is the Vice President of Partner Integration. Mr. Moore not only manages the SaaS exception-based monitoring and emergency escalation platform for asset protection and personal safety devices, but is also the product architect. Todd is a retired Police Detective with 31 years of policing service. He has extensive investigative experience working in the Intelligence, Organized Crime and Robbery Units. During this time, Mr. Moore coordinated several covert investigations involving confidential human sources, police agents, undercover operators, and wiretap investigations. Todd was the recipient of the Canadian Law Enforcement Bankers Award for his outstanding police performance in fighting crime against Canadian banks. He also previously held the position of Officer-in-Charge of the Public Affairs & Media Relations Unit with one of the largest municipal police services in Canada, where he was responsible for managing corporate communications involving several high-profile police investigations and sensitive internal matters.
Todd is presently a Member of the Board of Directors for the International Supply Chain Protection Organization (ISCPO) representing Canada and also a designated Certified Security Professional (C.S.P.).
Todd Moore is the Vice President of Partner Integration. Mr. Moore not only manages the SaaS exception-based monitoring and emergency escalation platform for asset protection and personal safety devices, but is also the product architect. Todd is a retired Police Detective with 31 years of policing service. He has extensive investigative experience working in the Intelligence, Organized Crime and Robbery Units. During this time, Mr. Moore coordinated several covert investigations involving confidential human sources, police agents, undercover operators, and wiretap investigations. Todd was the recipient of the Canadian Law Enforcement Bankers Award for his outstanding police performance in fighting crime against Canadian banks. He also previously held the position of Officer-in-Charge of the Public Affairs & Media Relations Unit with one of the largest municipal police services in Canada, where he was responsible for managing corporate communications involving several high-profile police investigations and sensitive internal matters.
Todd is presently a Member of the Board of Directors for the International Supply Chain Protection Organization (ISCPO) representing Canada and also a designated Certified Security Professional (C.S.P.).
Chris Palmieri - Senior Director, Strategic Development
Christopher Palmieri is the Senior Director of Strategic Development at FocusPoint International, where he is responsible for enterprise and channel sales, strategic development, client implementation, and account management. Christopher’s areas of expertise are focused and centered around customizing travel risk and crisis management response programs for corporations, educational institutions, tour operators, and channel partners, as he brings just under a decade of experience in the global security and crisis response industry.
Prior to entering the travel risk and crisis management industry, Chris spent over 15 years in executive management positions, ranging from the director to chief sales officer level, while working for such companies as Wells Fargo, Option One (a former division of H&R Block), Monster Worldwide and AlphaGen Systems.
Chris is a lifelong resident of New England, growing up in Rhode Island and currently residing in Massachusetts. He is a Summa Cum Laude graduate of Salve Regina University with a bachelor’s degree in Finance and served in the United States Naval Reserves, receiving an honorable discharge in 2003.
Christopher Palmieri is the Senior Director of Strategic Development at FocusPoint International, where he is responsible for enterprise and channel sales, strategic development, client implementation, and account management. Christopher’s areas of expertise are focused and centered around customizing travel risk and crisis management response programs for corporations, educational institutions, tour operators, and channel partners, as he brings just under a decade of experience in the global security and crisis response industry.
Prior to entering the travel risk and crisis management industry, Chris spent over 15 years in executive management positions, ranging from the director to chief sales officer level, while working for such companies as Wells Fargo, Option One (a former division of H&R Block), Monster Worldwide and AlphaGen Systems.
Chris is a lifelong resident of New England, growing up in Rhode Island and currently residing in Massachusetts. He is a Summa Cum Laude graduate of Salve Regina University with a bachelor’s degree in Finance and served in the United States Naval Reserves, receiving an honorable discharge in 2003.
Randy 'Doc' Haight - Senior Director, Crisis Response
Mr. Haight plans, directs, supervises, and executes the delivery of evacuations and personal protective operations for high profile corporate and private sector clients traveling in the United States and high-risk environments abroad. As well, he provides security and business-related consulting for corporate and private sector clients, government contractors, and non-governmental organizations (NGOs). With a significant background in Crisis Management and Crisis Response, Mr. Haight assists clients in developing crisis management and crisis response plans and training. Mr. Haight manages the Crisis Assistance Team (CAT) in support of Crisis Response to clients globally. He has participated in multiple evacuations of clients from hostile environments throughout the world. Mr. Haight has traveled to various high-risk countries in support of the US Government, its contractors, and FocusPoint International clients, including Pakistan, Afghanistan, Europe, Asia, and Latin America.
Mr. Haight has traveled extensively on every continent except Antarctica. He has over 30 years of law enforcement and security experience, having served as a Police Sergeant in a major California metropolitan police agency and as a Supervisory Special Agent with the US Departments of Treasury and Justice. Doc has extensive experience in conducting Protective Operations, having served on various Protective Details in support of the United States Secret Service and the US State Department. He has also provided security for a variety of high-profile celebrities and high-net-worth individuals in the US and abroad. Mr. Haight served as a Hospital Corpsman (medic) with the United States Navy and served as a Platoon Corpsman with both Navy and Marine Corps Units. His last assignment in the Navy was to a Naval Security Group.
He holds a bachelor’s degree in Liberal Studies from the University of the State of New York and a master’s degree in Strategic Intelligence from the American Military University. Doc is bilingual in English and Spanish. Mr. Haight is a member of a Northern California Search and Rescue Team and is a certified military freefall parachutist and combat swimmer.
Mr. Haight plans, directs, supervises, and executes the delivery of evacuations and personal protective operations for high profile corporate and private sector clients traveling in the United States and high-risk environments abroad. As well, he provides security and business-related consulting for corporate and private sector clients, government contractors, and non-governmental organizations (NGOs). With a significant background in Crisis Management and Crisis Response, Mr. Haight assists clients in developing crisis management and crisis response plans and training. Mr. Haight manages the Crisis Assistance Team (CAT) in support of Crisis Response to clients globally. He has participated in multiple evacuations of clients from hostile environments throughout the world. Mr. Haight has traveled to various high-risk countries in support of the US Government, its contractors, and FocusPoint International clients, including Pakistan, Afghanistan, Europe, Asia, and Latin America.
Mr. Haight has traveled extensively on every continent except Antarctica. He has over 30 years of law enforcement and security experience, having served as a Police Sergeant in a major California metropolitan police agency and as a Supervisory Special Agent with the US Departments of Treasury and Justice. Doc has extensive experience in conducting Protective Operations, having served on various Protective Details in support of the United States Secret Service and the US State Department. He has also provided security for a variety of high-profile celebrities and high-net-worth individuals in the US and abroad. Mr. Haight served as a Hospital Corpsman (medic) with the United States Navy and served as a Platoon Corpsman with both Navy and Marine Corps Units. His last assignment in the Navy was to a Naval Security Group.
He holds a bachelor’s degree in Liberal Studies from the University of the State of New York and a master’s degree in Strategic Intelligence from the American Military University. Doc is bilingual in English and Spanish. Mr. Haight is a member of a Northern California Search and Rescue Team and is a certified military freefall parachutist and combat swimmer.
Sarah Spolander - Operations Director - Cape Town, SA
Sarah Spolander is the Director of Operations in Cape Town, South Africa. She has 18 years of proven experience in the crisis management and assistance industry with a 13-year focus on building an operations center and leading multidisciplinary teams, including intelligence analysts, security, customer services, and IT.
Ms. Spolander’s core competencies include building highly motivated and resilient teams to service clients requiring intelligence, crisis management, travel management, and security assistance. She successfully implemented the Information Security and Quality Management Systems, ISO 27001 and 9001 qualifications, ensuring continuous improvement in process and service delivery and a commitment to information security. For a year, Sarah lived abroad and was involved in supporting the sales team on the implementation front, gaining valuable knowledge and understanding of the banking and insurance markets.
Sarah completed her Bachelor of Social Science in Political Science from the University of Cape Town, which got her into the industry as a political risk analyst. She subsequently enrolled in the Accelerated Directorship Programme (ADP) and joined the Institute of Directors (IoD).
Sarah Spolander is the Director of Operations in Cape Town, South Africa. She has 18 years of proven experience in the crisis management and assistance industry with a 13-year focus on building an operations center and leading multidisciplinary teams, including intelligence analysts, security, customer services, and IT.
Ms. Spolander’s core competencies include building highly motivated and resilient teams to service clients requiring intelligence, crisis management, travel management, and security assistance. She successfully implemented the Information Security and Quality Management Systems, ISO 27001 and 9001 qualifications, ensuring continuous improvement in process and service delivery and a commitment to information security. For a year, Sarah lived abroad and was involved in supporting the sales team on the implementation front, gaining valuable knowledge and understanding of the banking and insurance markets.
Sarah completed her Bachelor of Social Science in Political Science from the University of Cape Town, which got her into the industry as a political risk analyst. She subsequently enrolled in the Accelerated Directorship Programme (ADP) and joined the Institute of Directors (IoD).
Lisa Georganes - Director, Strategic Development
Ms. Lisa Georganes is a Director in FocusPoint International’s Strategic Development Group. Lisa is based in the greater Toronto, Ontario area and responsible for customer acquisition and channel distribution relationships, with an emphasis on the independent travel advisor segment. Lisa has over 25 years of proven experience in the travel and tourism industry, with companies like British Airways and Royal Airlines. Lisa has deep knowledge of travel sales, product positioning, consulting, and customer service. Lisa entered the retail travel space in 2001 and quickly rose through the ranks of one of Canada’s largest leisure travel companies as the Director of Sales with a national remit. Over the years, Lisa has played an instrumental role in agent skill development, call center profits, and the implementation of multiple new products and ancillary services. Lisa’s exposure to and passion for traveler safety, coupled with her experience with airlines, tour operators and insurance carriers makes her uniquely qualified for driving the independent travel advisor segment at FocusPoint International.
Ms. Lisa Georganes is a Director in FocusPoint International’s Strategic Development Group. Lisa is based in the greater Toronto, Ontario area and responsible for customer acquisition and channel distribution relationships, with an emphasis on the independent travel advisor segment. Lisa has over 25 years of proven experience in the travel and tourism industry, with companies like British Airways and Royal Airlines. Lisa has deep knowledge of travel sales, product positioning, consulting, and customer service. Lisa entered the retail travel space in 2001 and quickly rose through the ranks of one of Canada’s largest leisure travel companies as the Director of Sales with a national remit. Over the years, Lisa has played an instrumental role in agent skill development, call center profits, and the implementation of multiple new products and ancillary services. Lisa’s exposure to and passion for traveler safety, coupled with her experience with airlines, tour operators and insurance carriers makes her uniquely qualified for driving the independent travel advisor segment at FocusPoint International.
Randy 'Doc' Haight - Senior Director, Crisis Response
Mr. Haight plans, directs, supervises, and executes the delivery of evacuations and personal protective operations for high profile corporate and private sector clients traveling in the United States and high-risk environments abroad. As well, he provides security and business-related consulting for corporate and private sector clients, government contractors, and non-governmental organizations (NGOs). With a significant background in Crisis Management and Crisis Response, Mr. Haight assists clients in developing crisis management and crisis response plans and training. Mr. Haight manages the Crisis Assistance Team (CAT) in support of Crisis Response to clients globally. He has participated in multiple evacuations of clients from hostile environments throughout the world. Mr. Haight has traveled to various high-risk countries in support of the US Government, its contractors, and FocusPoint International clients, including Pakistan, Afghanistan, Europe, Asia, and Latin America.
Mr. Haight has traveled extensively on every continent except Antarctica. He has over 30 years of law enforcement and security experience, having served as a Police Sergeant in a major California metropolitan police agency and as a Supervisory Special Agent with the US Departments of Treasury and Justice. Doc has extensive experience in conducting Protective Operations, having served on various Protective Details in support of the United States Secret Service and the US State Department. He has also provided security for a variety of high-profile celebrities and high-net-worth individuals in the US and abroad. Mr. Haight served as a Hospital Corpsman (medic) with the United States Navy and served as a Platoon Corpsman with both Navy and Marine Corps Units. His last assignment in the Navy was to a Naval Security Group.
He holds a bachelor’s degree in Liberal Studies from the University of the State of New York and a master’s degree in Strategic Intelligence from the American Military University. Doc is bilingual in English and Spanish. Mr. Haight is a member of a Northern California Search and Rescue Team and is a certified military freefall parachutist and combat swimmer.
Mr. Haight plans, directs, supervises, and executes the delivery of evacuations and personal protective operations for high profile corporate and private sector clients traveling in the United States and high-risk environments abroad. As well, he provides security and business-related consulting for corporate and private sector clients, government contractors, and non-governmental organizations (NGOs). With a significant background in Crisis Management and Crisis Response, Mr. Haight assists clients in developing crisis management and crisis response plans and training. Mr. Haight manages the Crisis Assistance Team (CAT) in support of Crisis Response to clients globally. He has participated in multiple evacuations of clients from hostile environments throughout the world. Mr. Haight has traveled to various high-risk countries in support of the US Government, its contractors, and FocusPoint International clients, including Pakistan, Afghanistan, Europe, Asia, and Latin America.
Mr. Haight has traveled extensively on every continent except Antarctica. He has over 30 years of law enforcement and security experience, having served as a Police Sergeant in a major California metropolitan police agency and as a Supervisory Special Agent with the US Departments of Treasury and Justice. Doc has extensive experience in conducting Protective Operations, having served on various Protective Details in support of the United States Secret Service and the US State Department. He has also provided security for a variety of high-profile celebrities and high-net-worth individuals in the US and abroad. Mr. Haight served as a Hospital Corpsman (medic) with the United States Navy and served as a Platoon Corpsman with both Navy and Marine Corps Units. His last assignment in the Navy was to a Naval Security Group.
He holds a bachelor’s degree in Liberal Studies from the University of the State of New York and a master’s degree in Strategic Intelligence from the American Military University. Doc is bilingual in English and Spanish. Mr. Haight is a member of a Northern California Search and Rescue Team and is a certified military freefall parachutist and combat swimmer.
Sarah Spolander - Operations Director - Cape Town, SA
Sarah Spolander is the Director of Operations in Cape Town, South Africa. She has 18 years of proven experience in the crisis management and assistance industry with a 13-year focus on building an operations center and leading multidisciplinary teams, including intelligence analysts, security, customer services, and IT.
Ms. Spolander’s core competencies include building highly motivated and resilient teams to service clients requiring intelligence, crisis management, travel management, and security assistance. She successfully implemented the Information Security and Quality Management Systems, ISO 27001 and 9001 qualifications, ensuring continuous improvement in process and service delivery and a commitment to information security. For a year, Sarah lived abroad and was involved in supporting the sales team on the implementation front, gaining valuable knowledge and understanding of the banking and insurance markets.
Sarah completed her Bachelor of Social Science in Political Science from the University of Cape Town, which got her into the industry as a political risk analyst. She subsequently enrolled in the Accelerated Directorship Programme (ADP) and joined the Institute of Directors (IoD).
Sarah Spolander is the Director of Operations in Cape Town, South Africa. She has 18 years of proven experience in the crisis management and assistance industry with a 13-year focus on building an operations center and leading multidisciplinary teams, including intelligence analysts, security, customer services, and IT.
Ms. Spolander’s core competencies include building highly motivated and resilient teams to service clients requiring intelligence, crisis management, travel management, and security assistance. She successfully implemented the Information Security and Quality Management Systems, ISO 27001 and 9001 qualifications, ensuring continuous improvement in process and service delivery and a commitment to information security. For a year, Sarah lived abroad and was involved in supporting the sales team on the implementation front, gaining valuable knowledge and understanding of the banking and insurance markets.
Sarah completed her Bachelor of Social Science in Political Science from the University of Cape Town, which got her into the industry as a political risk analyst. She subsequently enrolled in the Accelerated Directorship Programme (ADP) and joined the Institute of Directors (IoD).
Lisa Georganes - Director, Strategic Development
Ms. Lisa Georganes is a Director in FocusPoint International’s Strategic Development Group. Lisa is based in the greater Toronto, Ontario area and responsible for customer acquisition and channel distribution relationships, with an emphasis on the independent travel advisor segment. Lisa has over 25 years of proven experience in the travel and tourism industry, with companies like British Airways and Royal Airlines. Lisa has deep knowledge of travel sales, product positioning, consulting, and customer service. Lisa entered the retail travel space in 2001 and quickly rose through the ranks of one of Canada’s largest leisure travel companies as the Director of Sales with a national remit. Over the years, Lisa has played an instrumental role in agent skill development, call center profits, and the implementation of multiple new products and ancillary services. Lisa’s exposure to and passion for traveler safety, coupled with her experience with airlines, tour operators and insurance carriers makes her uniquely qualified for driving the independent travel advisor segment at FocusPoint International.
Ms. Lisa Georganes is a Director in FocusPoint International’s Strategic Development Group. Lisa is based in the greater Toronto, Ontario area and responsible for customer acquisition and channel distribution relationships, with an emphasis on the independent travel advisor segment. Lisa has over 25 years of proven experience in the travel and tourism industry, with companies like British Airways and Royal Airlines. Lisa has deep knowledge of travel sales, product positioning, consulting, and customer service. Lisa entered the retail travel space in 2001 and quickly rose through the ranks of one of Canada’s largest leisure travel companies as the Director of Sales with a national remit. Over the years, Lisa has played an instrumental role in agent skill development, call center profits, and the implementation of multiple new products and ancillary services. Lisa’s exposure to and passion for traveler safety, coupled with her experience with airlines, tour operators and insurance carriers makes her uniquely qualified for driving the independent travel advisor segment at FocusPoint International.
Dillon Downs - Director, Strategic Development
Mr. Dillon Downs is a Director in FocusPoint International’s Strategic Development Group, based out of Montana. Dillon is an industry veteran with 20 years of experience in the satellite industry, specifically in the GPS tracking and remote monitoring space. Dillon is a progress-minded, results-driven strategy and business development leader who is adept at advancing go-to-market strategies. As a project manager and technical business consultant, Dillon has worked closely with several Fortune 500 companies, NGOs, government, and military organizations. Dillon’s consultative skills have helped clients drive profitable business growth by utilizing global communication networks and scalable web-based platforms (SaaS).
At FocusPoint, Dillon manages the distribution of the Global Overwatch & Rescue Plan, backed by the company’s PULSE (SaaS) technology platform. Mr. Downs is responsible for customer acquisitions, channel growth and management, focusing on satellite communication devices and IoT integrations for the handling of critical event management. Dillon holds a bachelor’s degree from the University of Colorado and is an active member of several outdoor and conservation organizations.
Mr. Dillon Downs is a Director in FocusPoint International’s Strategic Development Group, based out of Montana. Dillon is an industry veteran with 20 years of experience in the satellite industry, specifically in the GPS tracking and remote monitoring space. Dillon is a progress-minded, results-driven strategy and business development leader who is adept at advancing go-to-market strategies. As a project manager and technical business consultant, Dillon has worked closely with several Fortune 500 companies, NGOs, government, and military organizations. Dillon’s consultative skills have helped clients drive profitable business growth by utilizing global communication networks and scalable web-based platforms (SaaS).
At FocusPoint, Dillon manages the distribution of the Global Overwatch & Rescue Plan, backed by the company’s PULSE (SaaS) technology platform. Mr. Downs is responsible for customer acquisitions, channel growth and management, focusing on satellite communication devices and IoT integrations for the handling of critical event management. Dillon holds a bachelor’s degree from the University of Colorado and is an active member of several outdoor and conservation organizations.
Stephanie Kluver - Medical Operations Manager
Stephanie Kluver is the Medical Operations Manager at FocusPoint International. In close consultation with FocusPoint’s Chief Medical Officer, she is responsible for the execution of all medical intake, triage, case management, and transports globally. Stephanie is well versed in all aspects of air medical transportation, with over 25 years of combined experience in emergency medical services and fixed-wing critical care air ambulance transports.
Stephanie is a native Floridian that began her Emergency Medical Services career in 1993 as an Emergency Medical Technician (EMT) and progressed to a certified Paramedic. She served as a Field Training Officer for new EMTs and paramedics and, in 2004, was awarded Paramedic of the Year for Outstanding Service to the Community.
Ms. Kluver spent a considerable amount of time in the air ambulance sector as a Senior Flight Paramedic for a world-renowned fixed-wing company providing global critical care. In her role as a Senior Flight Paramedic, Stephanie provided education to paramedics, critical care paramedics, registered nurses, respiratory therapists, and doctors in critical care transport. Before joining the FocusPoint team, Ms. Kluver was the Transport Manager for a membership-based company that provided air ambulance evacuation, commercial medical escorts, and repatriation benefits. Stephanie received her Associate Degree in Nursing and is fully bilingual in English and Spanish.
Stephanie Kluver is the Medical Operations Manager at FocusPoint International. In close consultation with FocusPoint’s Chief Medical Officer, she is responsible for the execution of all medical intake, triage, case management, and transports globally. Stephanie is well versed in all aspects of air medical transportation, with over 25 years of combined experience in emergency medical services and fixed-wing critical care air ambulance transports.
Stephanie is a native Floridian that began her Emergency Medical Services career in 1993 as an Emergency Medical Technician (EMT) and progressed to a certified Paramedic. She served as a Field Training Officer for new EMTs and paramedics and, in 2004, was awarded Paramedic of the Year for Outstanding Service to the Community.
Ms. Kluver spent a considerable amount of time in the air ambulance sector as a Senior Flight Paramedic for a world-renowned fixed-wing company providing global critical care. In her role as a Senior Flight Paramedic, Stephanie provided education to paramedics, critical care paramedics, registered nurses, respiratory therapists, and doctors in critical care transport. Before joining the FocusPoint team, Ms. Kluver was the Transport Manager for a membership-based company that provided air ambulance evacuation, commercial medical escorts, and repatriation benefits. Stephanie received her Associate Degree in Nursing and is fully bilingual in English and Spanish.
Anavel Mercedes - Director of Product Administration
Anavel Mercedes is the Director of Product Administration for FocusPoint International, based out of the company’s operational headquarters in Plantation, FL. Ms. Mercedes manages a team of product support specialists responsible for addressing inbound product-related questions, product demonstrations of the company’s flagship mobile assistance app, CAP Advantage, and onboarding new customers and channel distribution partners. Anavel works closely with FocusPoint’s insurance relationships for risk finance purposes and the proper placement of indemnity to support CAP Tripside Assistance and Overwatch & Rescue plans.
Ms. Mercedes joined the company as a product support specialist in 2020 and quickly demonstrated her ability to take on additional responsibilities and managerial tasks. Anavel recently completed the Management Essentials program at Harvard University’s School of Business to round out her previous management experience in administration. Her exposure and experience in the medical and insurance industries, combined with the skills acquired as a product support specialist and education, have contributed to her success as the Director of Product Administration at FocusPoint International.
Anavel Mercedes is the Director of Product Administration for FocusPoint International, based out of the company’s operational headquarters in Plantation, FL. Ms. Mercedes manages a team of product support specialists responsible for addressing inbound product-related questions, product demonstrations of the company’s flagship mobile assistance app, CAP Advantage, and onboarding new customers and channel distribution partners. Anavel works closely with FocusPoint’s insurance relationships for risk finance purposes and the proper placement of indemnity to support CAP Tripside Assistance and Overwatch & Rescue plans.
Ms. Mercedes joined the company as a product support specialist in 2020 and quickly demonstrated her ability to take on additional responsibilities and managerial tasks. Anavel recently completed the Management Essentials program at Harvard University’s School of Business to round out her previous management experience in administration. Her exposure and experience in the medical and insurance industries, combined with the skills acquired as a product support specialist and education, have contributed to her success as the Director of Product Administration at FocusPoint International.
Dillon Downs - Director, Strategic Development
Mr. Dillon Downs is a Director in FocusPoint International’s Strategic Development Group, based out of Montana. Dillon is an industry veteran with 20 years of experience in the satellite industry, specifically in the GPS tracking and remote monitoring space. Dillon is a progress-minded, results-driven strategy and business development leader who is adept at advancing go-to-market strategies. As a project manager and technical business consultant, Dillon has worked closely with several Fortune 500 companies, NGOs, government, and military organizations. Dillon’s consultative skills have helped clients drive profitable business growth by utilizing global communication networks and scalable web-based platforms (SaaS).
At FocusPoint, Dillon manages the distribution of the Global Overwatch & Rescue Plan, backed by the company’s PULSE (SaaS) technology platform. Mr. Downs is responsible for customer acquisitions, channel growth and management, focusing on satellite communication devices and IoT integrations for the handling of critical event management. Dillon holds a bachelor’s degree from the University of Colorado and is an active member of several outdoor and conservation organizations.
Mr. Dillon Downs is a Director in FocusPoint International’s Strategic Development Group, based out of Montana. Dillon is an industry veteran with 20 years of experience in the satellite industry, specifically in the GPS tracking and remote monitoring space. Dillon is a progress-minded, results-driven strategy and business development leader who is adept at advancing go-to-market strategies. As a project manager and technical business consultant, Dillon has worked closely with several Fortune 500 companies, NGOs, government, and military organizations. Dillon’s consultative skills have helped clients drive profitable business growth by utilizing global communication networks and scalable web-based platforms (SaaS).
At FocusPoint, Dillon manages the distribution of the Global Overwatch & Rescue Plan, backed by the company’s PULSE (SaaS) technology platform. Mr. Downs is responsible for customer acquisitions, channel growth and management, focusing on satellite communication devices and IoT integrations for the handling of critical event management. Dillon holds a bachelor’s degree from the University of Colorado and is an active member of several outdoor and conservation organizations.
Stephanie Kluver - Medical Operations Manager
Stephanie Kluver is the Medical Operations Manager at FocusPoint International. In close consultation with FocusPoint’s Chief Medical Officer, she is responsible for the execution of all medical intake, triage, case management, and transports globally. Stephanie is well versed in all aspects of air medical transportation, with over 25 years of combined experience in emergency medical services and fixed-wing critical care air ambulance transports.
Stephanie is a native Floridian that began her Emergency Medical Services career in 1993 as an Emergency Medical Technician (EMT) and progressed to a certified Paramedic. She served as a Field Training Officer for new EMTs and paramedics and, in 2004, was awarded Paramedic of the Year for Outstanding Service to the Community.
Ms. Kluver spent a considerable amount of time in the air ambulance sector as a Senior Flight Paramedic for a world-renowned fixed-wing company providing global critical care. In her role as a Senior Flight Paramedic, Stephanie provided education to paramedics, critical care paramedics, registered nurses, respiratory therapists, and doctors in critical care transport. Before joining the FocusPoint team, Ms. Kluver was the Transport Manager for a membership-based company that provided air ambulance evacuation, commercial medical escorts, and repatriation benefits. Stephanie received her Associate Degree in Nursing and is fully bilingual in English and Spanish.
Stephanie Kluver is the Medical Operations Manager at FocusPoint International. In close consultation with FocusPoint’s Chief Medical Officer, she is responsible for the execution of all medical intake, triage, case management, and transports globally. Stephanie is well versed in all aspects of air medical transportation, with over 25 years of combined experience in emergency medical services and fixed-wing critical care air ambulance transports.
Stephanie is a native Floridian that began her Emergency Medical Services career in 1993 as an Emergency Medical Technician (EMT) and progressed to a certified Paramedic. She served as a Field Training Officer for new EMTs and paramedics and, in 2004, was awarded Paramedic of the Year for Outstanding Service to the Community.
Ms. Kluver spent a considerable amount of time in the air ambulance sector as a Senior Flight Paramedic for a world-renowned fixed-wing company providing global critical care. In her role as a Senior Flight Paramedic, Stephanie provided education to paramedics, critical care paramedics, registered nurses, respiratory therapists, and doctors in critical care transport. Before joining the FocusPoint team, Ms. Kluver was the Transport Manager for a membership-based company that provided air ambulance evacuation, commercial medical escorts, and repatriation benefits. Stephanie received her Associate Degree in Nursing and is fully bilingual in English and Spanish.
Anavel Mercedes - Director of Product Administration
Anavel Mercedes is the Director of Product Administration for FocusPoint International, based out of the company’s operational headquarters in Plantation, FL. Ms. Mercedes manages a team of product support specialists responsible for addressing inbound product-related questions, product demonstrations of the company’s flagship mobile assistance app, CAP Advantage, and onboarding new customers and channel distribution partners. Anavel works closely with FocusPoint’s insurance relationships for risk finance purposes and the proper placement of indemnity to support CAP Tripside Assistance and Overwatch & Rescue plans.
Ms. Mercedes joined the company as a product support specialist in 2020 and quickly demonstrated her ability to take on additional responsibilities and managerial tasks. Anavel recently completed the Management Essentials program at Harvard University’s School of Business to round out her previous management experience in administration. Her exposure and experience in the medical and insurance industries, combined with the skills acquired as a product support specialist and education, have contributed to her success as the Director of Product Administration at FocusPoint International.
Anavel Mercedes is the Director of Product Administration for FocusPoint International, based out of the company’s operational headquarters in Plantation, FL. Ms. Mercedes manages a team of product support specialists responsible for addressing inbound product-related questions, product demonstrations of the company’s flagship mobile assistance app, CAP Advantage, and onboarding new customers and channel distribution partners. Anavel works closely with FocusPoint’s insurance relationships for risk finance purposes and the proper placement of indemnity to support CAP Tripside Assistance and Overwatch & Rescue plans.
Ms. Mercedes joined the company as a product support specialist in 2020 and quickly demonstrated her ability to take on additional responsibilities and managerial tasks. Anavel recently completed the Management Essentials program at Harvard University’s School of Business to round out her previous management experience in administration. Her exposure and experience in the medical and insurance industries, combined with the skills acquired as a product support specialist and education, have contributed to her success as the Director of Product Administration at FocusPoint International.
Team at a Glance
The FocusPoint Team is comprised of industry veteran’s, highly experienced (Tier 1) special operations personnel, critical care medical professionals, academics, intelligence specialists and administrative personnel, all dedicated to and focused on the customer experience. The company’s personnel are organized into the following categories:
The FocusPoint Team is comprised of industry veteran’s, highly experienced (Tier 1) special operations personnel, critical care medical professionals, academics, intelligence specialists and administrative personnel, all dedicated to and focused on the customer experience. The company’s personnel are organized into the following categories:
Medical Assistance
Personnel
- Medical Control Physicians
- Flight Nurses
- Nurse Case Managers
- Operations Support Specialist (OSS) - Paramedics & Medivac Coordinators
Security & Crisis
Assistance Personnel
- Security Consultants
- Crisis Response Operators (CRO)
- Operations Support Specialist (OSS) – Security Assistance
- Operations Support Specialist (OSS) – Intelligence Analyst
Product
Personnel
- Strategic Development
- Digital Marketing
- Product Support Specialist (PSS) – Admin & Claims
- Product Support Specialist (PSS) – Technology & Customer Fulfillment
Andre Johnson
Manager, Digital Marketing, Toronto, Canada
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Mr. Andre Johnson is the digital marketing manager at FocusPoint International. Andre has over 10 years of combined digital marketing, project management, and strategic sales experience. Throughout his career, Andre has worked with various sized companies across multiple sectors to enhance their digital marketing strategy and expand online market share.
While at FocusPoint, Andre has played an important role in the company’s digital transformation initiatives and is a key contributor to the company’s data analytics system. Andre’s core competencies and focus include conversion rate optimization (CRO), search engine optimization (SEO), website development, online advertising, data analytics, project management, and strategic sales. Andre is on the Canadian Interuniversity Sport (CIS) Academic All-Canadian Honor Roll. He received his project management certification from the University of Toronto and graduated with honors with a bachelor’s degree in Commerce and Marketing from York University.
While at FocusPoint, Andre has played an important role in the company’s digital transformation initiatives and is a key contributor to the company’s data analytics system. Andre’s core competencies and focus include conversion rate optimization (CRO), search engine optimization (SEO), website development, online advertising, data analytics, project management, and strategic sales. Andre is on the Canadian Interuniversity Sport (CIS) Academic All-Canadian Honor Roll. He received his project management certification from the University of Toronto and graduated with honors with a bachelor’s degree in Commerce and Marketing from York University.
LaShanda McFadden
OSS Supervisor, Plantation, Florida
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Ms. LaShanda McFadden is an Operations Support Specialist (OSS) Supervisor for FocusPoint International and is based out of the Plantation, FL Crisis Response Center (CRC). LaShanda has over 15 years of proven experience in Emergency Response and Public Safety as a 911/Police Dispatcher. LaShanda has played a key role within FocusPoint International's CRC since its inception. As a Supervisor, LaShanda has successfully led her team through various crises events by providing immediate assistance via call triage and escalation to ensure the proper response is provided. LaShanda is actively engaged in developing new employees through training and implementing tools that encourage success.
Adam Prufer
Director of Technology, Cleveland, Ohio
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Adam Prufer is a highly skilled and knowledgeable technology professional with over 17 years of experience in the duty of care industry. As the Director of Technology, Mr. Prufer has proven expertise in leading large teams of developers and architecting customized solutions for clients. Throughout Adam's career, he has been recognized for his ability to design and implement innovative technology strategies that have had a significant impact on business growth and success.
Adam has a BA from Kent State University and a JD from Cleveland-Marshall College of Law.
Adam has a BA from Kent State University and a JD from Cleveland-Marshall College of Law.
Brydon Parsons
Manager of Product Development, Toronto, Canada
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Brydon Parsons is the Manager of Product Development at Dalton Capital. Mr. Parsons leads the development and launch of innovative products. He supports the business by creating business cases for new products and enhancements, meeting with clients and internal stakeholders to discuss and document product requirements, conducting market research to identify new product opportunities, and developing a product roadmap with specific goals and milestones. Brydon also prepares budgets for product development projects, reviews customer feedback, identifies market trends and consumer preferences, and establishes strategic partnerships with industry experts.